Get Recovery Media

Identify your Toshiba Computer


Before you order Recovery Media, please make sure you have exhausted your free recovery options. Most have a special hidden recovery image containing everything needed to restore your software to its factory-fresh state. Click here for instructions on using this FREE option.

The special hidden recovery image can also be used to create recovery disks for future use. You simply provide the blank CD or DVD discs. Click here for instructions on creating recovery discs yourself.

Recovery media is not available for televisions, tablets, and other devices.

Recovery Media is available for Toshiba computers sold by Toshiba America Information Systems, Inc. in the United States, Canada, Puerto Rico, Mexico, Central and South America, portions of the Caribbean, Australia and New Zealand. If you purchased your Toshiba computer elsewhere, please contact the Toshiba subsidiary where you purchased it for information about recovery media.

Recovery Media is usually available for models produced since 2009. Older models are not supported.

If you choose to order Recovery Media, please note there's a production and shipping fee. The actual amount depends on the model and shipping address. All sales final.

To get started with your recovery media order, please identify your Toshiba computer by entering its serial number below. You can find the serial number on the manufacturer's label on the bottom of the computer.

Step 1:

Your Serial Number:

Serial Number is Required

Step 2:
Step 2:

please enter the last 4 characters of your product's model-part number.

Please enter your product's model-part number.

Part Number is Required
Part Number is Required
Step 3: