dynaEdge AR Smart Glasses Solution Support

You can find the contact information for Dynabook customer service and technical support by clicking here

In order to report a problem with Software provided by Dynabook please be prepared to provide:

• Full Name
• Email Address Used for user account setup
• Organization

• Mini PC Hardware Model Part Number
• Glasses version

• Application Name
• Application Version

• When did you experience the issue?
• How reproducible is the issue (100 %, 50%, 25%, etc.)?
• Can you describe the issue in detail, including specific steps to reproduce the issue if possible?

1. To add a new user on AiR Enterprise, log into the power user account via Atheer’s website (https://airsuite.atheerair.com).
2. Click on the “add expert user” button on the main page.
   
3. Input the new user's name and email address. Once complete, the new user will receive an email in which they will complete a short form and then be allowed to login.

1. To initiate a voice command first say say “hello Atheer” (uh-theer). After you say “hello atheer” a microphone icon will flash blue at the top of your device screen.
2. When you see the flashing blue microphone, you can initiate several different commands:
   • "send message" – opens the messaging component.
   • "call office" – sends a call to Web.
   • "answer call" – accepts an incoming call from the Web.
   • "open taskflow" – opens the current taskflow or the file manager if no taskflow is selected.
   • "Clear screen" – clears any components currently on the screen.
3. Below are additional commands you can use when inside a taskflow:
   • "open attachment" – opens a step if it has an attached file.
   • "zoom in" – zooms in on an attached picture.
   • "zoom out" – zooms out on an attached picture.
   • "close" – closes an open attachment.
   • "next" – goes to the next step in the taskflow.
   • "previous" – goes to the previous step in the taskflow.
4. It is important to note that voice commands are disabled when a video call is active.