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Windows 8 Help and Support

Getting started with Windows 8



Need More Help?  Call us at 1(855) 256-9005

Toshiba's expert care Team can help.  Toshiba offers a premium support package for Microsoft’s exciting new Windows 8 Operating System.  Personalized assistance in upgrading or performing a new installation and training on how to maximize your use of your new Windows 8 Operating System.




Connecting to a Wi-Fi network using Windows 8




Understanding Windows 8 system recovery options



Frequently Asked Questions:

Note: The following FAQs are specific to Toshiba laptops and to Windows 8 related software available from Toshiba. Click here to review general Windows 8 FAQs from Microsoft.


I can’t do things the way I used to, now what?
Windows 8 has a new look to the Start screen but still incorporates the desktop that you’re familiar with. Think of the desktop as one of the many apps you can run in Windows 8.  In the desktop you’ll see that the settings and features you used in Windows 7 are still there. The tiles on your Start screen update in real time and are a quick way to see all the information you need in one place. The article Get to know Windows has more information about how to do common tasks in Windows 8.
How do I use the store to get apps?
You can search for or browse thousands of apps in the Windows Store and they are grouped in easy to find categories. Frequently downloaded apps will be highlighted for you so you’ll always know what’s interesting, new, and popular. Learn more about Apps in the Windows Store. 

How do I navigate?
With Windows 8 you can use touch, mouse, search, and the keyboard together seamlessly. You can still use your traditional mouse and keyboard to type, point, and click. Or on a touch-enabled PC you can click, swipe, tap, or do a combination of both, whatever works for you. Get to know Windows and learn useful keyboard shortcuts.


How do I use tiles?
Tiles are a quick way to see everything you need right there on the Start screen without digging for the information. Tiles will change and update in real time so you can see what’s going on and stay on top of things. You can run tiles from the Start screen or pin them to the taskbar to run them from the desktop. Personalize your PC by creating tiles for your favorite people and places. 


What is Microsoft account and why should I use it?
Microsoft account is an email address and password that you use to sign in to Windows. When you sign in to your Microsoft account, you’re immediately connected to the people, files, and settings you care about. You can connect your favorite services like Hotmail, Facebook, and Twitter to your Microsoft account too. Your Microsoft account is cloud connected so you can switch from one Windows 8 device to another and pick up right where you left off just by signing in. Your life, connected, read more about Microsoft account, and how to sync favorites and settings on all your PCs.  


Will my software work with Windows 8?
Windows 8 should work with the same programs that work with Windows 7. In some cases, the program might require an update or you might need to uninstall and then reinstall some programs after installing Windows 8. If you want to check the compatibility of a specific program, visit the Windows Compatibility Center. Before you upgrade to Windows 8, you can run the Upgrade Assistant which will tell you if your current programs will work with Windows 8.


How do all of my devices work together?
Windows 8 is designed to be shared between devices. Windows 8 senses compatible wireless printers, speakers, and Xboxes on your home network and makes them ready to use automatically.  You can use Tap and Do to share information with the person next to you. Make your photos, music, and videos an extension of your PC by streaming them directly to your TV with Play to.


How do I disable Metro start screen? Or, where is the Start Button or Start Menu?
In Windows 8 the Start screen replaces the Start menu. To get to the Start screen from anywhere just use the Windows key or CTRL + ESC on your keyboard. On a touch device you can also swipe in from the right edge of the screen and use the Start charm. 


How do I close an app?
In Windows 8, apps that you install from the Windows Store won’t take up resources when they are not in use.  If you’d like to close the app there are several choices.  Using the keyboard just use the ALT+F4 keys.  Using a mouse you can click at the top of the app and drag it to the bottom of the screen.   If you are using a touch device you can also swipe in from the top and drag to the bottom in one complete motion.



Export Control and EULA

Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Toshiba end-user license agreement both of which you can view before downloading any such software.

Need More Help?

Toshiba's expert care Team can help.

Call us at 1(855) 256-9005

Toshiba offers a premium support package for Microsoft’s exciting new Windows 8 Operating System.  Personalized assistance in upgrading or performing a new installation and training on how to maximize your use of your new Windows 8 Operating System.

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