Welcome to the new Dynabook University. This is the ideal place to catch up on the latest service tips and instructional videos for Dynabook Authorized Service Providers.

 

New to Dynabook - Get started here

If you are new to dynabook click here to learn the basics and then you can browse the rest of the tutorials and FAQ's to get acquainted with dynabook laptops and service

 

Service Video Tutorials from Dynabook

If you are new to Dynabook or want to understand how to update DMI, replace specific parts, understand service producres or how to disassemble certain dynabook laptops visit our service videos page to explore these options
Visit our service videos page to find helpful tips on
  • Special Service Prodcedures
  • Part replacement videos
  • Service procedure videos
  • Product disassembly videos
Downloading and Running Dynabook Test and Diagnostics information can be found here by going to http://go.toshiba.com/tdinfo The Test and Diagnostics need to be ran after a Motherboard Replacement

 

Service application tutorials

Explore application tutorials
Some applications are only available with specific account access and permissions and not available to everyone

 

Service - need to know FAQ's

Find simple procedural FAQ's for help on accessing BIOS, Boot options and other special items of interest
How do you access the BIOS?
From a complete shutdown tap the F2 key on startup
How do you access the Boot Menu??
From a complete shutdown tap the F12 key on startup
Why can't I boot off my Test and Diagnostics USB Tool?
If you are sure your USB is bootable then ensure that secure boot is turned off in BIOS, which can be found under the security tab. (From BIOS select Security --> Secure Boot --> Disable). If USB still cannot be accessed, please verify that the files on your USB Tool are in the root of the USB, the USB is formatted into FAT32, and that you have the correct T&D File that matches what is posted to the Tech Pack.
The laptop turns on, the fans are spinning, but there is no Display.
Check if Display issue, connect an external monitor via HDMI. Check if Memory Issue, replace RAM memory sticks if available.
The keyboard keys are mismatched to the output. ( Ex. Pressed the DEL key and got a "=")
Check to see if DMI information was entered correctly, can verify configuration settings through Tech Pack. Perform the "Fingerprint or Change PCB" step in T&D Tool. .
The Wireless function on the laptop is missing after motherboard repair.
Check connections on LAN PCB with the White and Black Antennas. Perform the "Fingerprint or Change PCB" step in T&D Tool. .

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