Frequently asked questions

TOP Faq's

Updating Drivers and BIOS using Windows Update
Protection of Stored Data
About the Toshiba Sleep Utility & USB Sleep and Charge
Accessing the Boot Menu on a Windows 8
Addressing Virus Issues
After recording, disc/tape is blank/has snow on it - understanding DVR input settings
All-In-One AIO computer HDMI port does not display image on TV or external display
Are extended warranties available for projectors?
Are there any issues with playback of HD-DVD titles?
Are there any limitations I need to know?
Battery not holding charge, short battery life, or does not last.
Battery-Optimization
Blue Screen Errors in Windows 7
Blue Screen of Death - TOSHIBA FORUMS
Built-In Gyroscope
Can dynadock work with USB bus power?
Can I Install drivers or firmware from other manufacturers?
Can I install or save Apps to the SD card or Micro SD card?
Can I recover HDD passwords?
Can I unplug the SD card, Micro SD card or USB storage devices "hot" (while they are running or "unmounted")?
Can I use a USB or Bluetooth mouse or a keyboard with the Excite?
Can the dynadock be used with all computers?
Can two dynadocks be connected to PC?
Can USB ports provide bus power?
Can you explain what mirror-mode and extended-mode are?
Can't Fast Forward or Reverse a Recorded DVD
Can't turn off closed captioning
Cannot activate Netflix on my video device
Cannot activate Office 2013 on a new computer
Cannot recover the OS after repair/Wrong Machine error message displayed
Changing App settings
Changing display output using TOSHIBA Flash Cards
Changing the TouchPad Settings in Windows 7 or Earlier OS Versions
Changing touchpad settings and features on Windows 8 or Windows 10
Changing your Windows 7 password
Changing your Windows 8 password
Charging Accessories through the USB Port after Upgrading to Windows 8.1
Checking for Windows Updates
Clean Startup
CLICKPAD WITH GESTURE CONTROL
Common Questions - Upgrading a Laptop's Video Controller or VRAM
Computer has trouble returning from sleep mode
Configuring Secure Boot
Connect to the Internet and browsing the Web
Connecting to a wireless (Wi-Fi) network
Connecting Wi-Fi TV to your Wireless
Cooling Performance Diagnostic Tool
Create a picture password to sign in to Windows 8
Creating a System Repair Disc for Windows 8
Creating and Using T&D Media
Creating Recovery Media for Windows 8
Cursor Moves on its own - When typing, sometimes the cursor jumps to another location
Customize how App tiles are displayed on the start menu
Customizing the start screen
Display Brightness Hotkeys Do Not Work Properly
Display dims intermittently
Display Driver Stops Responding
Display freezes with dynadock V connected
Do I need any document for my notebook computer to enter another country?
Does dynadock support Apple Macintosh Computers?
Does Toshiba have a Computer recycle Program?
Download the Toshiba Wireless Adapter app
Downloading and Viewing the User's Guide in Windows in Windows 8
DVD drive is not recognized by the system after upgrading to Windows 8
Dynadock Windows 8 installation instructions
dynadockâ„¢ video freezes
Dynamic Noise Reduction
ECO CHARGE MODE
Entering the system BIOS from Windows 7
Error code 39 - CD/DVD drive not working properly
Error indicating that an Office 2010 application Can Not Be Opened
Error Message Using Aero
Error Message: No Audio Output Devices Installed
Error when creating recovery media (disc) while using Recovery Media Creator
Errors after installing a new hard drive
Excite 10 LE display does not rotate when orientation changes
Explore the Windows Store
External USB 3.0 Hard Drive not recognized
Fan spins but no picture
Finding downloads and support documents at support.toshiba.com
Fixing product key problems in Microsoft Office
Fixing USB Problems
FUNCTION KEY
Function Keys Not Working
General wireless troubleshooting
Hard Disk Drive failure and Bad sectors
Hard Drive Impact Sensor
Hardware and Devices Troubleshooter
HDD Vibration Warning
Help using your Television Remote Control
HI-SPEED START
How can a laptop be started without seeing the Toshiba splash screen?
How can I access Safe Mode in Windows 10?
How can I adjust my television picture settings for specific applications
How can I adjust power options in Windows?
How can I boot my Windows 8 laptop from a USB device?
How can I determine whether my computer is running a 32-bit or 64-bit version of Windows?
How can I edit recordings on the DR570KU?
How can I find Technical Support or Troubleshooting Assistance for my Toshiba
How can I fix my webcam?
How can I keep Windows 10 updated
How can I make my laptop's fan less noisy and keep my laptop cooler?
How can I order parts/Accessories?
How Do I Access the BIOS Settings?
How do I add an app/widget to one of the home screens?
How do I adjust the time it takes for the screen to shut off?
How do I change the brightness level for the screen?
How do I change the wallpaper for the screen?
How do I connect a Bluetooth device to the Excite?
How do I connect my Excite tablet to Wi-Fi?
How do I disable the physical feedback (vibration on touch) on the Excite?
How Do I Display DVD Video Signal to a TV?
How do I download and install an app/widget?
How do I enable or disable my touchpad?
How do I find an authorized service center?
How do I locate the model number on the Excite?
How do I locate the serial number on the Excite?
How do I perform system updates on the Excite?
How do I remove an app/widget from one of the home screens?
How do I remove an app/widget I installed?
How do I remove pre-installed applications?
How do I reset the Excite back to factory settings?
How do I restart my Excite if it is "locked up"?
How do I set, change, or remove a UEFI, BIOS, or HDD (hard disk drive) password?
How do I setup a wireless network?
How Do I Update the BIOS?
How Do I use the Recovery Disc included with my notebook?
How do I view three displays?
How To change the boot priority in BIOS
How to create a Microsoft Account
How to create and run a recovery disc
How to get to Microsoft Help and Support
How to I check to make sure my screen orientation feature is working properly?
How to perform a clean boot in Windows
How to protect from spyware, viruses and malicious threats?
How to remove Windows login password in Windows 8
How to set up a Firewall?
How to take care of your notebook.
How To: Enable Fast Boot on All-In-One (AIO) computers
How To: Enter the system BIOS or UEFI on Windows 8
How To: Identifying and locating the correct drive for your laptop
How To: Safe Mode and other Advanced Startup Options
How To: Set home page in Internet Explorer 9 (IE9)
How To: Shut Down a Laptop with Windows 8
How To: Turn Automatic Windows Updates ON/OFF in Windows 7
How To: Turn Microsoft Auto Updates ON / OFF - VISTA
How To: Turn Windows 8 Automatic Updates on or off
How To: Understanding System Recovery Options, Create and Restore
How To: Uninstalling an App
How To: Using Apps (Widgets) on Wi-Fi Blu-ray Player
How To: Using Disk Cleanup to free up disk space
I can't find my app
I don't have a product key for Microsoft® Office OneNote™
I have a Toshiba Notebook from another Country, can I have it serviced in Canada?
I have forgotten my BIOS password, how do I unlock it?
Identifying a Toshiba Laptop Model
Images do not show up on web pages
Installing Windows Media Center in Windows 8
Intel® Turbo Boost Technology
Intel® Wireless Display (WiDi)
Intermittent Lost or Dropped Wi-Fi connection
Internal power error after upgrading to Windows 10
Internet Explorer 10 lock ups or slow performance
Internet Explorer runs slow
Is my current notebook able to run MS Vista?
Is the dynadock easy to set-up and use?
Is there a need to update my bios?
Laptop 3D PC Technology
Laptop Microphone not working
LED Backlit Keyboard
Linking an email or social media account to the App
maintaining a Wi-Fi connection when a laptop goes into sleep mode
Making Windows 8 seem more like Windows 7
Media Control buttons on the System Control Panel Stop Working
Microsoft Office Starter 2010
Missing or lost items with my product
Multiple Display Adapters Listed in Device Manager
My computer does not turn on after I previously closed the lid or pressed the power button to turn it off
My notebook computer is too hot or overheats
My notebook is locked/frozen and I cannot shut it down.
My notebook seems to run slower after being repaired.
My Port Replicator is not working properly with my notebook?
My tablet is locked and I forget my password
My unit did not come with recovery disc, how do I create a recovery disc?
My unit has a multi-reader that is suppose to read SD cards, why won’t my Mini SD card work?
My Windows 7 or Windows Vista computer is unable to boot
NEAR FIELD COMMUNICATIONS
No Picture or Sound on your Toshiba Television
No Power
No signal displayed when connected to a PS3â„¢
No sound from speakers or headphones
NVIDIA 3D Vision Technology 2 with LightBoost
NVIDIA Optimus Technology
OPEN BROWSER
Open, navigate and close Apps
Opening and Closing Apps
Optical drive noise
Optimizing hard disk drive performance in Windows 8 or Windows 7
Optimizing Windows Vista
Out of focus/Picture is blurry
PANEL OPEN POWER ON
Password after Booting
Picture password fails when signing in
Power Cycling or System Resetting a Toshiba Laptop
POWER SAVER UTILITY
Printer troubleshooting
Problems With Windows 8 Applications
Prompted to activate Windows Vista
PXE-***: Media test failure, check cable error?
Recovering Files
Recovery Media Creator
Recovery options that are available in Windows 10
Registration pop-up window
Reinstalling Dynadock DisplayLink Software
Remote does not work
Resetting a Windows 10 computer to factory defaults
Resetting the Toshiba TLP-X100 Projector Lamp Counter
Resolving Battery and Power Issues
Running pre-Windows 8 apps and programs in compatibility mode
SD cards for Camileo Camcorders
Setting Up US Army e-mail on a Tablet?
Setting, Changing, or Removing a Computer Password
SIGNAL NOT SUPPORTED Message
Sleep and Charge is not working
Snap an app: Use two apps at the same time
Sound Bar Troubleshooting
SPLIT SCREEN UTILITY
SRS Premium Sound 3D
Starting Windows 7 in Safe Mode
SYNC UTILITY
System Recovery
System Restore in Windows 10
System Restore, Refresh and Reset in Windows 8
Television repair information
The display on my notebook is dim
The Windows 7 Product Key
There is no Audio coming through my speakers
Tips for fixing common driver problems
Toggle GPS Antenna ON/OFF
Toll free numbers from the USA
Toshiba fingerprint utility and upgrading Windows and Windows 10 Version 1607
TOSHIBA Flash Cards (AKA Hot Keys, Fn Keys)
Touchpad does not work properly
Touchpad won't scroll
Transferring data, to or from, the SD Card on the THRiVE appears very slow
Transferring Files To and From the Excite Android Tablet
Troubleshoot no sound with Windows Audio Troubleshooter
Troubleshooting says a ACPI\TOS#### driver (or something similar) is missing
Troubleshooting Wi-Fi (Wireless) Problems
UEFI BIOS in Windows 8
Unable to Edit a File
Updating Dynadockâ„¢ drivers
Updating the Android Firmware on a Toshiba Tablet
Upgrade to Windows 10
Upgrade to Windows 10 Version 1607 freezes on Compact OS-enabled devices
Upgrade to Windows 10 Version 1607 freezes on Compact OS-enabled devices
Upgrading from Windows XP to Windows 7
Upgrading the OS from XP HE to Pro
Upgrading Windows Vista to Windows 7
USB Flash Drive FAQs and Troublehooting
USB Sleep and Charge Utility
Using Cortana in Windows 10
Using Device Manager
Using Safe Mode to troubleshoot in Windows
Using the Webcam in Windows 8
Using WiDi with my Toshiba Television
Video capabilities through a USB cable? How do you do that?
Weak wifi internet signal while on battery power
What are eSATA USB Ports
What are the differences between the DVI & VGA video port versions? Which version should I get?
What are the required system specifications ?
What can I do if I forgot my Windows password?
What can I do if my keyboard is not functioning
What can I do if my laptop's screen is cracked or broken?
What can I do if my laptop's Wi-Fi doesn't connect after coming out of sleep mode?
What can I do if my Wi-Fi (wireless) isn't working in Windows 10?
What do I do if my hard disk is faulty and I need to recover data?
What do I need to know to get started with Windows 10
What information do I need before calling Toshiba Global Support Center?
What information do I need before sending my unit to a Toshiba Authorized Service Center?
What is a Bilingual Product?
What is a dynadock?
What is a spyware?
What is ConfigFree and how do you use it?
What is EasyGuard?
What is SelectServ and where can I find information about it?
What is the dimension?
What is the life cycle of my Operating System?
What is the replacement process for a defective bulb? (within bulb warranty)
What is the Standard warranty for projectors?
What is the warranty on accessories?
What is the warranty on the bulb/lamp?
What is your typical turn-around repair time?
What kinds of EMI certification dynadock have?
What kinds of logo programs are dynadock approved?
What kinds of OS are supported?
What kinds of safety certification dynadock have?
What number do I call for support?
What products can be connected to the dynadock?
What will happen when the new daylight savings time changes in 2007?
When attempting to view YouTube videos in Full-Screen mode, screen is Black
When bringing my computer to an ASP (Authorized Service Provider) for service and repair for an unknown problem, what else should I bring along other than my Toshiba notebook computer?
Where can I buy Accessories/spare parts like Lamps (light bulbs), Cables, & Mounting kits?
Where can I find a Service Center in my area?
Where can I get Recovery Disc(s) for my notebook?
Where can I get status/information on my Orders?
Where Can I Obtain Hardware Upgrades (Memory, Hard Drive)?
Where is my user Manual?
Where is the Start button/menu and Control Panel in Windows 8?
Which products are wireless and which standard, protocols and operating system do they support?
Which USB ports are USB 3.0?
Why am I being charged for an environmental fee?
Why are webpages blank or displaying incorrectly?
Why does my Blu-Ray disc not play properly on my Toshiba Notebooks?
Why does my notebook seem to run slower than normal or locking up?
Why is my WiFi signal weak or dropping out while using battery power?
Why is my Wi-Fi turned off after the screen has gone blank (sleep)?
Why is the wireless signal strength so low?
Why is there a yellow warning label regarding lead content included with my product?
Why won't a video play in Internet Explorer 10
Windows 7 doesn't load.
Windows 7 Tasks Using the new Windows 8 Release Preview?
Windows 8 Desktop Mode
Windows 8 Mail App
Windows 8 navigation (Start screen, corners, charms, and horizontal scrolling)
Windows 8 Quick Start Guide - Printing
Windows 8 Quick Start Guide - Shutting down
Windows 8 Quick Start Guide - Where is the Start Menu
Windows 8 Reader App for PDF and XPS files
Windows 8 Upgrade
Windows 8 USB recovery media Issues.
Windows Vista / 7 - Troubleshoot no sound with Windows Audio Troubleshooter
Windows Vista Downgrade Rights
Wireless Touchpad Keyboard FAQs
Wrong Machine Error While Attempting to Recover
XP Programs Incompatible with Windows 7