Required Configuration and Items:

• Download (ID: 4016462), unzip and run the Thunderbolt Firmware update utility.
• Windows based PC that supports Thunderbolt connectivity running Windows 10 RS4+ with Administrator Rights
  • PC Configuration: The PC must have a Thunderbolt port, and the BIOS configured as: Internal Thunderbolt controller = enabled, Devices under Thunderbolt = enabled and Security Level = No Security.
  • Intel Thunderbolt Software needs to be installed on the PC.
• External HDMI monitor.
• Monitor Configuration: External monitor connected using an HDMI cable to the HDMI connector on Video Port 1 on the Thunderbolt 3 dock.
  • Note: Must use a HDMI to HDMI cable.

Firmware Update Process:

• Boot the system in to the BIOS and configure the Thunderbolt options with the following settings.
  • Internal Thunderbolt controller = enabled
  • Devices under Thunderbolt = enabled
  • Security Level = No Security.
• Boot the system to Windows and download the Thunderbolt Firmware update utility.
• Connect an external HDMI monitor to Video 1 port on the Thunderbolt 3 Docker.
• NOTE: Firmware update tool will not work with HDMI converter cables. You must use a HDMI to HDMI cable.
• Connect the Thunderbolt 3 Docker to the Windows PC that has the Thunderbolt Firmware update utility on it.
• Run the Thunderbolt FW update utility
• If prompted to allow the Thunderbolt software to always be active, select YES.
• Run the Thunderbolt Firmware installer and follow the prompts.

Limitations:

• Firmware installer will not work with HDMI converter cables. (IE. HDMI to DVI, HDMI to DisplayPort, ETC.)
• Firmware installer will not work on the MacIOS.

Troublshooting:

• The firmware installer stops working:
  • Delete the file "DeviceFWUTool.exe" at the following location: "C:\Windows\Temp\" and then restart the system and re-run the application.

Log Files:

• The firmware installer will write a log file at the following location:      “C:\Windows\Temp\”