Based on our Investigation, some Toshiba portable computers have Graphic Processing Units (GPU's) that may exhibit one or more of the symptoms specified below.

Toshiba has released a new BIOS version 3.90 which modifies the thermal control parameter and helps minimize future symptoms from occurring. You can also browse for the most recent BIOS version at pcsupport.toshiba.com.  For general assistance with downloads, see Support Bulletin 98081213 Obtaining downloads and support docs from the Toshiba Support website.

In addition, consistent with our commitment to customer satisfaction, Toshiba is conducting a free GPU Repair Program for customers whose portable computers contain the subject GPUs in the model identified below and have experienced a GPU performance issue.

This issue is limited only to the Toshiba portable computer models that were produced during the period of January 2006 through June 2007.  Except as identified below, no other Toshiba portable computers are affected.

The GPU Repair Program covers only the subject symptom related to the subject GPU failures.

Covered Models

The subject GPUs are contained in certain Toshiba portable computer models (“Covered Model”). Only computers that exhibit the failure are eligible for this GPU Repair Program:

Qosmio G35-AV650
Qosmio G35-AV660
Qosmio G35-AV670

BIOS Update

If you own a Covered Model product, we recommend that you install BIOS version 3.90.  The BIOS version 3.90 optimizes the thermal control parameter by modifying the fan rotation speed and helps to minimize future symptoms from occurring.  Click here to download BIOS version 3.90.

The GPU Performance Issue

If you experience a failure, you may see one or more of the following symptoms:

        -  Multiple images
        -  Random characters on the screen
        -  Lines on the screen
        -  No video with power on

GPU Repair Program

The GPU Repair Program is effective for one year from the expiration date of your original standard limited warranty.  If you purchased a Toshiba Extended Warranty for your product, it will not affect the period of the GPU Repair Program.  The GPU Repair Program applies only to the GPU issue and does not affect any other terms or conditions of the standard limited warranty, or extended warranty applicable to your product.   If you own a Covered Model product, you are automatically eligible for the GPU Repair Program if you experience any of the symptoms mentioned above.  For more information please contact Toshiba Support at 1-800-457-7777 or a Toshiba Authorized Service Partner near you http://pcrepair.toshiba.com.

Customers who previously experienced the subject failure and paid for repair performed by Toshiba or a Toshiba Authorized Service Provider please contact Toshiba Support at 1-800-457-7777.

Limitations

The symptoms described above MAY NOT be caused by the subject GPU. The GPU Repair Program is limited to performance issues caused exclusively by the subject GPU only and applies only to the GPUs in the Covered Model identified above. Performance issues which are not exclusively caused by the subject GPU and which do not involve the Covered Model are excluded from the GPU Repair Program.