Información del Programa Reemplazo de Batería

Battery Pack Recall Program information

October 30, 2008

Introduction

Toshiba has determined that certain Sony battery packs installed in Toshiba portable computers have caused fires. Based on our investigation with Sony Corporation, we concluded that the battery cells in specific manufacturing lots could be affected and could result in a fire. In cooperation with the U.S. Consumer Product Safety Commission, we have elected to implement this battery pack replacement program, which is limited to specific manufacturing lots of the battery cells. Following the battery supplier’s recommendation, we are launching a new battery pack replacement program for affected battery packs.

Customers whose Toshiba portable computers contain the subject battery packs are eligible to receive a replacement battery pack free of charge.

We strongly recommend that customers participate in this new battery pack replacement program as soon as possible.

The subject battery packs will be replaced free of charge.  This offer extends only to replacement of the subject battery packs, and does not include replacement of any Toshiba computer. Please see the list of models below to determine whether a Toshiba product you own may be eligible for battery pack replacement.

Safety tips for subject battery packs:

If you have an affected battery, you should stop using it immediately and remove it from your computer.

Comply with the advice and instructions in the "Instruction Manual for Safety and Comfort" brochure.

Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter supplied with the computer. Toshiba advises that you remove the subject battery pack until the replacement battery pack arrives. Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adapter power cord.

Subject battery packs in Toshiba portable computers

The subject battery packs identified by the battery supplier were included in certain of the following Toshiba portable computer models. Only some -- not all -- of the battery packs used in these models are subject to this battery pack recall process.

Battery packs included with other models of Toshiba portables computers are not affected, and are not eligible for replacement under this process. 

Subject battery packs sold separately as accessories

Some -- not all -- of the Toshiba accessory battery packs with the following part numbers are eligible for replacement under this process:

PA3399U-1BRS	PA3400U-1BRS

Other Toshiba accessory battery packs are not eligible for replacement under this process.  

Stop here if you do not have a matching computer or accessory battery pack.

If your computer is not among the models listed above, and if you do not have one of the accessory battery packs listed above, then please ignore the remainder of this document and any other material regarding the New Battery Pack Recall Program.

If you have a matching computer model or accessory battery pack part number, the remainder of this document will explain how to positively determine whether you actually have a subject battery pack, eligible for free replacement by Toshiba.

Battery pack identification

If you own one or more of the Toshiba computer models or accessory battery packs listed above, then please determine whether you have a subject battery pack. By far the easiest and most accurate way to make this determination is with Toshiba's BatteryCheck utility software. The BatteryCheck utility software will identify whether a subject battery pack is installed in a Toshiba portable computer. If a subject battery pack is identified, the utility software will offer to launch your web browser and automatically fill in a form on the Toshiba Support website with computer and battery pack identification information. You will be asked to add your shipping information and submit the no-charge replacement order.

The BatteryCheck utility software is very small, so it may be downloaded very quickly. Click the following link to download the BatteryCheck utility, then run it and follow the simple on-screen instructions. 

If you do not want to download and use the BatteryCheck utility software, you may follow the instructions in the Visual Battery Pack Identification document to visually determine whether or not you have a subject battery pack, and to then obtain the Battery Number and Battery Serial Number. This method requires that you remove the battery pack from the computer, and then visually match identification numbers on the battery pack's identification label with those listed in the Visual Battery Pack Identification document. Use of the BatteryCheck utility software is the preferred and recommended method to perform battery pack identification..

If you need help with the identification process you may call the Toshiba Customer Support Center, at 800-457-7777.

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