Información del Programa Reemplazo de Batería

Additional computer models added on July 18, 2007
New Battery Pack Recall Program Information

July 18, 2007

Introduction

Over a relatively short period, certain incidents occurred where certain battery packs installed in Toshiba portable computers caught fire. Based on its investigation, Sony Corporation, supplier of the subject batteries, concluded that certain battery cells manufactured in a specific manufacturing lot could be affected by a certain issue that could potentially lead to a safety issue. According to investigation of the battery supplier, this Recall program should be limited to the manufacturing lot of the battery cells covered by this notice. Toshiba decided to launch a new recall program for the battery packs identified by the battery supplier as containing the battery cells manufactured in the specific manufacturing lot.

Toshiba strongly recommends that customers participate in this new battery pack replacement program as soon as possible.

The subject battery packs will be replaced free of charge. This offer extends only to replacement of the subject battery packs, and does not include replacement of any Toshiba computer. Please see the list of models below to determine whether a Toshiba product you own may be eligible for battery pack replacement.

Safety tips for battery packs identified as the subject battery packs:

Consult the "Instruction Manual for Safety and Comfort" and comply with its instructions.

Until the battery pack is replaced, continue to use your Toshiba portable computer with the original AC adapter power cord supplied with your computer. Removal of the battery pack until the replacement arrives is advised. Before removing the battery pack, disconnect the power source for your Toshiba portable computer and remove the AC adapter power cord.

However, if you do use the battery pack before it is replaced:

• Avoid using the subject battery pack with AC adaptor power cord.
• Use your Toshiba portable computer within the recommended temperature range.
• Do not use your Toshiba portable computer on any surface or thing that obstructs ventilation of the computer, i.e. sofa, carpet, bed, or near anything that produces heat.
• When recharging your Toshiba portable computer, do not leave the computer unattended.

Subject battery packs in Toshiba portable computers

The subject battery packs identified by the battery supplier were included in certain of the following Toshiba portable computer models. Only some -- not all -- of the battery packs used in these models are subject to this new battery pack recall program .

Satellite A100/A105
Tecra A7

Battery packs included with other models of Toshiba portables computers are not affected, and are not eligible for replacement under this program.

Subject battery packs sold separately as accessories

Some -- not all -- of the Toshiba accessory battery packs with the following part numbers are eligible for replacement under this program:

PA3451U-1BRS
PA3399U-2BRS

Other Toshiba accessory battery packs are not eligible for replacement under this program.

Stop here if you do not have a matching computer or accessory battery pack.

If your computer is not among the models listed above, and if you do not have one of the accessory battery packs listed above, then please ignore the remainder of this document and any other material regarding the New Battery Pack Recall Program.

If you have a matching computer model or accessory battery pack part number, the remainder of this document will explain how to positively determine whether you actually have a subject battery pack, eligible for free replacement by Toshiba.

Battery pack identification

If you own one or more of the Toshiba computer models, or one or more of the accessory battery packs listed above, then please determine whether you have a subject battery pack. By far the easiest and most accurate way to make this determination is with Toshiba's BatteryCheck utility software. The BatteryCheck utility software will identify whether a subject battery pack is installed in a Toshiba portable computer. If a subject battery pack is identified, the utility software will offer to launch your web browser and automatically fill in a form on the Toshiba Support website with computer and battery pack identification information. You will be asked to add your shipping information and submit the no-charge replacement order.

The BatteryCheck utility software is very small, so it may be downloaded very quickly. Click the following link to download the BatteryCheck Utility  software, then run it and follow the simple on-screen instructions.

If you do not want to download and use the BatteryCheck utility software, you may follow the instructions in the Manual Battery Pack Identification  document to visually determine whether you have a subject battery pack, and to then obtain the Battery Number and Battery Serial Number. This manual method requires that you remove the battery pack from the computer, and then visually match identification numbers on the battery pack's identification label with those listed in the Manual Battery Pack Identification document. Use of the utility software is the preferred and recommended method to perform battery pack identification.

If you need help with the identification process you may call the Toshiba Global Support Center, at 800-457-7777.

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