Windows Vista Express Upgrade Promotion

If you purchased a computer from Toshiba that has a Windows Vista Capable sticker (as shown at right), and your purchase was within the Eligibility Period of October 26, 2006 to March 15, 2007, then your computer is eligible for an Express Upgrade to Windows Vista. Upgrade redemption orders must be received by March 31, 2007.

Please have the following information ready for your Windows Vista Express Upgrade redemption order:

• Name of retailer or location where you purchased your computer.
• Proof of Purchase dated within the Eligibility Period. Proof of Purchase options include receipt of purchase, gift receipt with date of purchase, and packing slip.
• A valid Certificate of Authenticity (COA) for the preinstalled Microsoft XP software -- located on a sticker affixed to the underside of your computer.
• The model number of your computer -- located on a sticker affixed to the underside of your computer.
• The Toshiba serial number of your computer -- located on a sticker affixed to the underside of your computer.
• Your credit card information (for any fees and charges associated with your upgrade).
• Billing and shipping addresses.
• Your email address -- for order confirmation and order status.

Click the following link to place a Windows Vista Express Upgrade redemption order: www.vistaupgrade.toshiba.com

Toshiba supports the following upgrade paths for the Express Upgrade to Windows Vista program:

Minimum system requirements for Windows Vista:

• 800MHz or faster processor (CPU)
• 512 MB system memory
• graphics processor that supports DirectX 9

Recommended system requirements for Windows Vista:

Some features available in the premium editions of Windows Vista - including the new Windows Aero user experience -- may require additional or more advanced hardware.

Order fulfillment: Windows Vista Express Upgrades will ship approximately 4 weeks after proof of purchase is received..

Order status: To check the status of an order placed for a Windows Vista Express Upgrade, call 800-817-5602 (toll-free) or 801-431-1504, or send an e-mail to mstupvistana@moduslink.com

Upgrade Express instructions: For step-by-step instructions, see Support Bulletin 98082197 Installing Windows Vista from the Windows Vista Express Upgrade DVD

For additional information about the Express Upgrade Promotion for Windows Vista, see these websites:

=  F r e q u e n t l y   a s k e d   q u e s t i o n s  =

Q: Is it possible to place a Windows Vista Express Upgrade redemption order by phone?

A: No. Redemption orders must be made at www.vistaupgrade.toshiba.com

Q: How much does the Windows Vista Express Upgrade cost?

A: For pricing, see www.vistaupgrade.toshiba.com

A: Complete details for placing an Express Upgrade redemption order are available at www.vistaupgrade.toshiba.com

Q: What should I do if I lose the Proof of Purchase?

A: Proof of Purchase is required for redemption of the Windows Vista Express Upgrade. If you lose it, please request a copy of the sales receipt from the original retailer or reseller.

Q: Where can I find the Certificate of Authenticity (COA) number for Windows XP?

A: The "COA number" is a 14 digit string of numerals, separated by hyphens (containing no letters or other characters) found on the COA label affixed to the bottom of the computer.

Q: Why do I need to provide the Windows XP COA number when redeeming my upgrade?

A:  The Express Upgrade Promotion allows only one upgrade per computer. The COA helps validate that the software is genuine Microsoft software, and it confirms the version of Windows.

Q: Who should I contact if my COA number is rejected as invalid?
 
A: Call the fulfillment center at 800-817-5602 (toll-free). If the reason for rejection is that the product or COA is not genuine, the fulfillment center will escalate this issue to Microsoft for further instructions. 

A: Call the fulfillment center at 800-817-5602 (toll-free). Have your credit card information and any other type of order information readily available.

Q: Where can I find BIOS updates and software components for my Toshiba computer?

A: Download Toshiba BIOS and software components specifically made for Windows Vista at http://vistaDL.toshiba.com

Q: Where can I find the computer's model number and serial number?

A: The model and serial numbers are located and clearly identified on a Toshiba label affixed to the bottom of the computer (see below). This label is different than the COA label shown above.

Q: What should I do before installation of the Windows Vista Upgrade?

A: Before installing the Windows Vista Upgrade, Toshiba recommends doing the following:

• Backup all documents and data files to CDs, DVDs, or another storage device. Failure to do so may result in loss of personal data.
  
  
• Print Toshiba's Upgrade Express instructions:  Installing Windows Vista from the Windows Vista Express Upgrade DVD
  
  
• Locate the installation discs for important applications, in case you need to re-install them after the upgrade to Windows Vista.
  
  
• Create a set of Microsoft Windows XP recovery disks, following the instructions that came with the computer.
  
  
• Check with the manufacturers of existing peripherals and software to verify that they are compatible with Windows Vista.
  
  
• Run Microsoft's Windows Vista Upgrade Advisor to review an evaluation of which features of Windows Vista will work on your computer:  www.windowsvista.com/upgradeadvisor.

Q: Will Windows Vista Ultimate be available through the Windows Vista Express Upgrade Promotion?

A: No. Only the following Windows Vista editions are available through the Windows Vista Express Upgrade Promotion:

Q: If my Toshiba computer does not have a Windows Vista Capable sticker, does Toshiba offer drivers and BIOS upgrades for Windows Vista?

A: No. Toshiba offers Windows Vista drivers and Windows Vista-compatible BIOS upgrades for computer models that have a valid Windows Vista Capable sticker. It may be possible to upgrade to Windows Vista on some Toshiba computer models that do not have a Windows Vista Capable sticker, but Toshiba cannot guarantee that all features of the computer will function correctly after the upgrade. Microsoft’s Windows Vista Upgrade Advisor may be able to indicate whether or not your computer has the minimum hardware requirements for Windows Vista, but a positive report from the Upgrade Advisor is not a clear indication that the specific features of the computer will function correctly after an upgrade to Windows Vista.

Q: Should my computer be connected to the Internet during the Windows Vista Express Upgrade?

A: Yes, your computer must be connected to the Internet during the Windows Vista Express process, for access to important driver and BIOS updates.

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