Windows 95,Windows 98, problems starting safe mode.
- Document ID: 94000163
- Posted Date: 1996-08-19
- Last Updated: 1996-08-19
- Distribution: View Public Website
- Applicable Models
Satellite 100CS Satellite 110CS Satellite 110CT Satellite 200CDS Satellite 2505CDS Satellite 305CDS Satellite 310CDS Satellite 310CDT Satellite 320CDS Satellite 320CDT Satellite 335CDS Satellite 335CDT Satellite 4000CDS Satellite 4000CDT Portege 300CT Portege 320CT Portege 610CT Portege 650CT Portege 660CDT Portege 7000CT Tecra 500CDT Tecra 500CS Tecra 510CDT Tecra 520CDT Tecra 530CDT Tecra 550CDT Tecra 700CS Tecra 700CT Tecra 710CDT Tecra 720CDT Tecra 730CDT Tecra 730XCDT Tecra 740CDT Tecra 750CDT Tecra 780CDM Tecra 780DVD Tecra 8000 Satellite Pro 400CDT Satellite Pro 400CS Satellite Pro 415CS Satellite Pro 425CDS Satellite Pro 430CDS Satellite Pro 430CDT Satellite Pro 440CDT Satellite Pro 440CDX Satellite Pro 465CDX Satellite Pro 470CDT Satellite Pro 480CDT Satellite Pro 490XCDT
- Information
- Resolution:
Any of the following conditions can cause Windows not to start in Safe mode:- ·The computer is infected with a virus. Check for a boot sector virus by typing "CHKDSK". Total bytes of memory should be " 655,360". A number less than that indicates that a boot sector virus may be present. Be aware this checks for a boot sector virus only and will not detect other types of viruses.
- ·The computer's CMOS settings are not correct. Go into the BIOS and reset the BIOS to factory using the "HOME" key. Then the "END" key followed by "Y" for yes.
- ·There is a hardware conflict. These conflicts can include, but are not limited to, PCI BIOS settings, IRQ conflicts, redundant COM ports (for example, two COM1 ports, or an internal modem set to the same COM port as an existing serial port), and defective RAM chips. Have the customer remove all cards and devices.
- ·A setting in the Msdos.sys file needs to be changed for example, the Logo setting should be set to zero. An ERD will reset.
- ·A compressed drive is unable to mount a compressed volume (CVF) file. Has the customer compressed the drive? Is there a drive H:? Refer to TechNet or Microsoft Knowledge Base for trouble shooting a compressed drive.
If still unable to start Windows 98 in Safe mode, install Windows 98 into a new, empty folder. This step helps to establish whether the problem is related to a remnant of the previous operating system (such as a configuration setting) or a hardware problem.
- ·The computer is infected with a virus. Check for a boot sector virus by typing "CHKDSK". Total bytes of memory should be " 655,360". A number less than that indicates that a boot sector virus may be present. Be aware this checks for a boot sector virus only and will not detect other types of viruses.
- Export Control and EULA
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