Critical update for Windows XP Media Center Edition 2004 fails to install



Document ID: 98081149

 

Posted Date: 2004-09-27

 

Last Updated: 2004-06-28

 

Distribution: View Public Website

 

Applicable Models
Satellite 5205-S705
Satellite P15-S470
Satellite P15-S479
Satellite P25-S607
Satellite P25-S609
Satellite P25-S670
Satellite P25-S676

 

Issue


When Microsoft Windows Update scans for new updates, it finds a critical update titled, "Critical Update for Windows Media Center Edition 2004 (KB838358)". Clicking on the Install Now button will start the installation process, but it will fail with the following message:

"The following items failed to install. To try and install them again, click Review and install updates, and then click Install Now again."

Resolution


Click this link to download and install a different update: Critical Update for Microsoft Windows XP Media Center Edition 2004 (KB830786) from Microsoft's website.

At the bottom of Microsoft's webpage, in the table below, click the filename that matches the language version of Windows Media Center Edition 2004 that you have installed on your computer.

filename

 language

file size

KB830786_WXP_MCE2_DEU.EXE

 German

4340

KB830786_WXP_MCE2_ENU.EXE

 English

4339

KB830786_WXP_MCE2_FRA.EXE

 French

4342

KB830786_WXP_MCE2_JPN.EXE

 Japanese 

4340

KB830786_WXP_MCE2_KOR.EXE

 Korean

4340

For the English language version of Windows Media Center Edition, click on the filename: KB830786_WXP_MCE2_ENU.EXE

Once the "Critical Update for Microsoft Windows XP Media Center Edition 2004 (KB830786)" is installed, the other critical update -- "Critical Update for Windows Media Center Edition 2004 (KB838358)" -- will install successfully.

- mm/wa

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