
General network access / IP address considerations (including Wi-Fi)
- Document ID: 98081100
- Posted Date: 2004-05-25
- Last Updated: 2006-06-27
- Distribution: View Public Website
- Applicable Models
Satellite All Portege All Tecra All Satellite Pro All
- Information
The following information may help you to establish and troubleshoot your connection to the Internet, especially through a router in a residential or 'small office' setting.
Some important networking terminology:
TCP/IP: (Transmission Control Protocol / Internet Protocol) TCP/IP is the standard network protocol for network connections via the Internet. TCP/IP, like all communications protocols, is a set of rules governing the organization and formatting of data, and exactly how the data should be transmitted and received through the network, by computers and other devices. Recent versions of Microsoft Windows (Windows 98, Windows 2000 and Windows XP) have a TCP/IP protocol "stack" built-in, making it relatively easy to establish Internet connections. Each identifiable device (computer, cell phone, switch, router....) connected to the Internet has a unique IP (Internet Protocol) address. IP addresses are assigned to devices via two methods: In special cases, and in some older networks, fixed ("static") IP addresses are manually assigned by network administrators. More commonly, devices request and are granted IP addresses from DHCP servers.
DHCP: (Dynamic Host Configuration Protocol). The term "host" here means a device connected to the Internet, such as a personal computer. DHCP servers are responsible for automatically assigning IP addresses and other configuration information to computers and other "host" devices. In a large network (in a corporate, university or government environment, for example), one or more dedicated computers will act as DHCP servers. In a private residence, or in a cafe, the DHCP server will typically be implemented as software running on an Internet / broadband router. Such routers are generally pre-configured to automatically grant IP addresses to client computers and other devices, upon request. Windows 98, Windows 2000 and Windows XP are pre-configured to automatically broadcast requests for an IP address, in hopes that a nearby DHCP server will respond sympathetically.
Router: Generally speaking, routers manage the flow of, or "route", packets of data between networks, directing the packets toward their final destinations, such as personal computers and web servers. In recent years, the term "router" is very often used to refer to the Internet routers commonly used in homes and small business. These devices connect a LAN (local area network) in a residence or an office to a broadband WAN (wide area network) -- generally through either a cable modem or a DSL (Digital Subscriber Line) modem. Broadband accounts from ISPs (Internet Service Providers) typically offer just one IP address, but Internet routers contain DHCP servers to supply all of the devices on the local network (LAN) with unique IP addresses (which are outside the address range used for the Internet). They also use the NAT (Network Address Translation) protocol to manage the "translation" between the one IP address from the ISP to the many IP addresses assigned to computers and other devices on the user's local network. This type of router typically offers ports for either four or eight wired Ethernet connections to client computers.
Wireless access point: In Ethernet LANs with wireless portions, wireless access points (APs) act as switched hubs. They are typically connected to an Internet router via an Ethernet cable. They contain Wi-Fi (802.11) radio transceivers which establish wireless connections with nearby Wi-Fi-enabled computers and other devices. Incoming data from the broadband network is received at the cable modem or DSL modem, and is passed on to the router, which distributes it directly to computers via wired Ethernet connections, and (optionally) also to one or more wireless APs, which transmit the data in turn to nearby computers and other devices which have been configured with Wi-Fi adapters. Recently, wireless APs and Internet routers are often packaged together into one compact box, typically called a 'wireless router'. Combination broadband modem, router and AP products are also available.
Verifying that your computer is set up for DHCP: If your computer is having trouble getting a connection through a router / access point, it may be because your computer hasn't yet obtained a valid IP address from the router's DHCP server. To check that your computer is correctly configured to issue a DHCP request, follow this procedure (for Windows XP, though the process for Windows 2000 is similar):
Right-click the My Network Places icon on the Windows Desktop. Click Properties. Right-click on either Wireless Network Connection (for Wi-Fi connections), or Local Area Connection (if you are connected through an Ethernet cable to a LAN port on your router). Click Properties. Tap the down arrow key until "Internet Protocol TCP/IP" is selected. Click Properties. Verify that both "Obtain an IP address automatically" and "Obtain DNS server address automatically" are selected -- which means that the DHCP method is selected. If, instead, you see values in the fields for IP Address, Subnet mask, etc., you may want to click Cancel to exit without saving changes, and contact your network administrator -- or another person who uses this computer -- for further advice. Alternately, you could write down or otherwise carefully record the exact contents of the various fields, and then try selecting "Obtain an IP address automatically" and "Obtain DNS server address automatically". If you make these changes, click the OK button once you've finished. Then re-start Windows, and retry your connection.
If you determine (through other investigations) that your computer has been assigned an IP address within the range 169.254.xxx.xxx (an address that begins with the values "169.254"), this may be an indication that your computer is correctly set up for DHCP, but no DHCP server has responded to your computer's request for an IP address (and other configuration values). Windows may assign this private 169.254.xxx.xx address range in this case. Refer to your router's documentation to make sure that it is set up correctly as a DHCP server, though these devices typically have DHCP server services enabled by default.
Determining your IP address in Windows XP: To determine what IP address has been assigned to your computer, if any (with Windows XP), click Start, then Run. Type CMD into the Run box and press Enter. A "DOS box" will appear. At its prompt, type IPCONFIG /ALL and press Enter. You will see your IP address in the list that appears, under the "Ethernet adapters" (Wireless or Local Area) section. You'll also see a "Dhcp enabled" [sic] indication. If you find that the IP address is in the 169.254.xxx.xxx range, even though DHCP is marked as "YES", your connection problem may well be due to incorrect configuration of the router. Contact its manufacturer for support.
If you are having trouble with a Wi-Fi connection, you could try connecting directly to one of the router's Ethernet ports through a length of Cat5 cable, attached to the RJ-45 Ethernet port on your computer. If you can then connect to the network, or even if you determine that you now have a useful IP address (not in the 169.254.xxx.xxx range), the problem may be due to incorrect configuration of your Wi-Fi access point (AP). Consult the documentation for it, or call the manufacturer for support.
If you are having problems with a Wi-Fi connection, double-check that the physical switch on your notebook computer's case that applies power to the notebook's internal wireless (Wi-Fi) adapter is in the "On" position.
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