If the computer's internal or external keyboard is not working correctly, appears not to be responding, or is physically broken, follow the troubleshooting steps below.

• Try using the keyboard before the operating system is launched. While the computer is starting, see if the Caps Lock light responds to pressing the Caps Lock key, or try holding down the Esc key (or the F1 key) as if to access the CMOS/BIOS Setup. If the keyboard appears to work before but not after the operating system has started, there may be a driver conflict or other software problem.
  
  
• If particular keys do not work, especially keys that are located nearby one another, check for any indication that fluid has been spilled on the keyboard. If so, the keyboard should be replaced. Toshiba's warrantee does not cover damage from fluid spills. See below for information on finding an Authorized Service Provider, for replacement of the internal keyboard.
  
  
• If keys are missing, or if the keyboard is otherwise physically broken, it should be replaced. See below for information on finding an Authorized Service Provider for replacement of the internal  keyboard.
  
  
• If the internal keyboard is not working at all, try using an external keyboard. If the external keyboard works fine, the internal keyboard should be inspected for damage or a faulty connection by an Authorized Service Provider.
  
  
• If you are already using an external keyboard, try using a different one, or try using the internal keyboard, with a notebook PC. This will help you determine whether the problem lies within the keyboard, or within the computer.
  
  
• If you are having trouble "remapping" the keyboard for use with a particular language, check the Windows Help system, and/or Microsoft's KnowledgeBase for information on this topic.

CAUTION: - Always turn off the computer before plugging-in or disconnecting an external PS/2 keyboard, or the PS/2 port may be damaged.

ToshibaDirect offers AccuPoint tips / covers for Toshiba notebook computers. The following link leads directly to the ToshibaDirect Accessories page. Enter "accupoint" into the Product Search field to see a complete listing.

To locate a Toshiba Authorized Service Provider (ASP) anywhere in the world, please visit Toshiba's Global ASP Locator at: http://pcrepair.toshiba.com .

^-km/wa