Error Message When Running SETUP to Install WinDVD and Update Video Display Drivers



Document ID: 98080540

 

Posted Date: 2003-03-28

 

Last Updated: 2003-03-28

 

Distribution: View Public Website

 

Applicable Models
Portege 3500 Tablet PC
Portege 3505 Tablet PC

 

Issue

When you insert the WinDVD CD-ROM into the DVD drive, a message displays asking if you want to “install and update the driver?” After clicking Yes, the error message "This CD-ROM does not support your machine or operating system" may appear.

Resolution

You will need to manually install the software using the following procedure:

  1. Insert the WinDVD CD-ROM into the external DVD drive.
  2. If the DVD Playback setup dialog box appears asking to install WinDVD and update the video display driver, click No to cancel the setup.
  3. Click Start, then My Computer.
  4. Under Devices with Removable Storage, right click the icon for the DVD drive, and click Explore.
  5. Update the display driver, by double-clicking on the Display folder.
  6. Double-click the P3500 folder.
  7. Select either WinXP or Win2000 for the operating system.
  8. Run the Setup program. Follow the on-screen instructions to install the display driver.
  9. To install the WinDVD application, double-click the WinDVD folder on the WinDVD CD-ROM and then run the SETUP program. Follow the on-screen instructions to complete the installation.
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