Toshiba Canada Safety Recall and Replacement Program

Document ID: 4016993


Posted Date: 2020-11-21


Distribution: View Public Website




On November 25, 2014, Toshiba of Canada Limited announced the recall and replacement of AC power cords 1) sold with certain Toshiba notebook computers manufactured and/or 2) replaced in the course of repair process, from Sep 2010 through June 2012. Toshiba is taking this action in consultation with the governmental authorities in the countries where the affected products were sold.

Because there is a possibility that some affected 3-pins AC power cords may overheat and burn, Toshiba is offering a free replacement for affected AC power cords.

AC power cords subject to this recall are marked with “LS-15” on the portion of the cord that plugs into the power brick.  AC power cords that do not bear the “LS-15” marking are not subject to this recall.
If your AC power cord is subject to Toshiba’s recall/replacement program, you should immediately unplug your PC from AC power and use only on battery power until you receive a replacement AC power cord

Please email with any questions relating to this recall.
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