External HDMI Monitor does not work when connected the the Thunderbolt 3 Dock



Document ID: 4016263

 

Posted Date: 2018-10-29

 

Distribution: View Public Website

 

Issue

 

When connecting an external HDMI monitor to the Thunderbolt 3 Dock it does not connect or show a picture.

Resolution

 

When connecting an HDMI cable to the back of the Thunderbolt 3 Dock ensure that the HDMI cable is inserted all the way into the HDMI connector. You may feel a stop prior to the HDMI connecter being inserted all the way in as shown in the diagram below on the left. However care should be taken to ensure the HDMI connector is inserted all the way in as shown below on the right.

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