There may come a time when your must reset your TV to factory settings to aid in resolving a possible issue.

When you are having issues that involve the TV not powering up and/or displaying an image on screen, perform the following procedure (applies to all televisions):

IMPORTANT: Different TVs may have different ways of performing the reset procedure. Refer to the Owners Manual CHAPTER 5: SETTING UP YOUR TV > RESET FACTORY DEFAULTS OR CHAPTER 6: BASIC FEATURES > RESETTING TO FACTORY DEFAULTS for your specific TV.

• Turn off the TV and unplug the TV power cord. Leave unplugged for at least one minute.  Plug it in again to complete this reset process.
• When the TV has powered on, access the settings through the MENU button, perform the following reset procedure.

Whether your TV has Wi-Fi capabilities will dictate the steps to perform the second reset procedure. This procedure will reset all settings and channels to their factory default values.

Non Wi-Fi TVs

Use one of the following procedures below to reset the TV.

_{Procedure 1}

• Press the MENU button on the remote (or MENU on the TV) to open the Setup menu.
• Using the arrow keys on the remote (or volume / channel on the TV), highlight INSTALLATION at the top of the menu and press ENTER. A new set of INSTALLATION menu icons will appear.
• Highlight the SYSTEM STATUS menu at the top.
• Highlight SYSTEM INFORMATION below and press ENTER.
• At the top of the SYSTEM INFORMATION window, use the arrow keys on the remote (or volume / channel on the TV) to scroll Left/Right through the menu bar to select FACTORY DEFAULTS. Press ENTER.
• Highlight YES and press ENTER. To cancel the reset process, select NO and press ENTER.

NOTE: If a PIN code has been set, enter your PIN code. Select DONE and press ENTER.

• A warning message will appear, select YES and press ENTER. The TV will turn off automatically after a few seconds.
• After the TV turns off, unplug the TV power cord and then plug it in again to complete the reset process.

_{Procedure 2}

• Press the SETUP button.
• Select Installation > Reset TV.
• Enter your PIN code (if a PIN code has been set). A confirmatiom screen appears.
• Select Yes, and then press the OK button. The TV will turn off automatically.

Wi-Fi TVs (Smart, Cloud)

_{Procedure 1}

• Press the MENU button on the remote (or MENU on the TV) to open the Setup menu.
• Using the arrow keys on the remote (or volume / channel on the TV), select SETTINGS > SETUP > RESET TV and press ENTER.

NOTE: If a PIN code has been set, enter your PIN code. Select DONE and press ENTER.

• A confirmation screen appears. Select YES, and press ENTER. To cancel the reset process, select NO and press ENTER. The TV will turn off automatically to complete the reset process.

_{Procedure 2}

• Press the SETUP button.
• Select Installation > Reset TV.
• Enter your PIN code (if a PIN code has been set). A confirmatiom screen appears.
• Select Yes, and then press the OK button. The TV will turn off automatically.