Troubleshoot no sound with Windows Audio Troubleshooter

Document ID: 4009393


Posted Date: 2016-07-31


Last Updated: 2016-07-31


Distribution: View Public Website




If you have trouble hearing sound from your computer, try running the Windows Audio Troubleshooter to assist in identifying and resolving any sound issues.

Run Windows Audio Troubleshooter

Try using the Audio troubleshooter to fix the problem. It checks for common problems with your volume settings, your sound card or driver, and your speakers or headphones.

To access the troubleshooter perform the following:

1. Go to the Start screen by pressing the Windows key.

2. At the Start screen start typing "troubleshooter".



3. Select "Settings" from below the search field.

4. Select "Find and Fix problems" from the available options.

5. The Troubleshooting section in the Control Panel will open. Locate and select "Troubleshoot audio playback" under "Hardware and Sound".



6. The "Playing Audio" torubleshooter will open. If you wish to have any problems fixed automatically you can select "Advanced" and place a checkmark in the box to fix problems automaitcally. Select "Next" to continue.



7. The troubleshooter will scan for issues relating to sound an notify you of any issues and assist with resolutions. If no problems are found, the troubleshooter will inform you as well.

No Sound after Running Windows Audio Troubleshooter

If there is still no sound after running the Windows Audio Troubleshooter, CLICK HERE to explore additional items that may resolve a no sound condition.

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