Question

What can I do if my function keys don't work correctly?

Answer

Function keys can mean a few different things. You might be having a problem with the F-keys near the top of your keyboard (F1, F2, etc.), the secondary functions of the F-keys (toggling the wireless or touchpad, for example), or special media keys on your laptop.

There are a few steps you can take to try to resolve these issues. Try the suggestions listed below in the order presented. If a step fixes the problem, you're done! If a step doesn't fix your problem, continue to the next step.

Understand the FN key

First, ensure you understand how to use the FN key. In most newer models, the special utilities of the F-keys are used when you press the F-keys. To use the F-keys, you need to hold FN first. In older models, this was reversed. pressing the F-keys activated the F-keys. The special utilities of the F-keys are used while holding FN. If you're having trouble using your F-keys, try both with and without the FN key.

Reinstall TVAP or Toshiba Flash Cards Utility

Some models may use the Toshiba Value Added Package or the Toshiba Flash Cards Utility. Check the support site to see if these utilities are available for your model. If you see either listed, download and install it. Some models don't use these utilities; it's okay if you don't see either of them.

Finding Drivers on the Toshiba Website

Perform a power cycle

Perform a power cycle on your laptop.

Perform a System Restore

Restore your computer to a previous point when the keys were working correctly.

System Restore / Reset in Windows 8

System Restore / Reset in Windows 7

Perform a System Reset

If the previous suggestions don't help, you may want to try a System Reset (also known as a System Recovery). This returns the laptop to factory default conditions. Note that this means any data or application you added will be gone.

Seek servicing

If the System Reset didn't fix the problem, your computer could require servicing. Please call customer support.