Internal power error after upgrading to Windows 10



Document ID: 4009255

 

Posted Date: 2016-07-11

 

Last Updated: 2016-07-11

 

Distribution: View Public Website

 

Information
 

Some laptops with AMD graphics that upgraded to Windows 10 are showing blue screens with error messages regarding Internal_Power_Error. If you receive this error, try the procedure in this article.

First, you'll need to quickly set the boot options to Safe Mode:

1. Hold the Windows key and press 'R' to open the run box.
2. Type MSCONFIG, then press ENTER.
3. Select the BOOT tab.
4. Under BOOT OPTIONS, check Safe boot, then select Minimal.
5. Click Apply, then OK.
6. Click Restart. (If prompted, click Restart anyway.)

From Safe Mode disable the AMD Display Driver:

1. Hold the Windows key and press the 'X' key to open a menu in the lower-left.
2. Click Device Manager.
3. Expand Display adapters to show the two display adapters.
4. Double click AMD Radeon R9 M200X Series.
5. Select the Driver tab.
6. Click Disable, then click Yes to confirm.
7. Click Close.

8. Hold the Windows key and press the 'R' key to open the run box.

9. Type MSCONFIG, then press ENTER.
10. Select the BOOT tab.
11. Uncheck Safe boot.
12. Click Apply, then OK.
13. Click Restart. (If prompted, click Restart anyway.)

From Windows 10 started with the AMD Display Driver disabled:

1. Hold the Windows key and press the 'X' key to open a menu in the lower-left
2. Click Device Manager.
3. Expand Display adapters to show the two display adapters.
4. Double click AMD Radeon R9 M200X Series.
5. Select the Driver tab.
6. Click Update Driver.
7. Click Search automatically for updated driver software.
8. An AMD driver should be found and installed.

The driver that originally caused this problem is AMD display driver version 15.200.1046.2 dated 7/15/2015.

The driver installed through this process might have an older date, such as 15.200.1055.0 dated 7/6/2015. That's okay.

 

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