What to do if you are having problems with a Windows 8 App

In many cases, the Windows Store should automatically notify you if there's a problem with an app. If the Store doesn't notify you of the problem, or you continue experiencing problems with an app, here are some things you can try to fix the app yourself.

• Update the App
• Sync the App License
• Reinstall the App
• Contact the App Publisher

First make sure the latest Windows updates are installed on your PC and that your antivirus program isn't preventing your app from running.

• To learn more about Windows Store - CLICK HERE
• To Learn about Windows Automatic Updates -  CLICK HERE.

Update the App

Keeping your app up to date is one way to make sure that it keeps working. You will see a notification in the Store whenever an update is available for your app. To update the app, you can either tap or click the notification or follow these steps:

1. On the Start screen, tap or click the Store tile to open the Windows Store.

2. Swipe in from the right edge of the screen, and then tap "Settings". If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click "Settings".

3. Tap or click "App updates". If you haven't signed in to the Windows Store, sign in using your Microsoft account. To learn more about using a Micsrosoft Account -  CLICK HERE

4. Tap or click "Check for updates".

5. If updates are available, swipe down on or right-click the app updates you want, and then tap or click Install.

Sync the App License

If a license for an app is out of sync with the license installed on your PC, the app might stop working. To sync the app licenses, follow these steps:

1. On the Start screen, tap or click the Store tile to open the Windows Store.
2. Swipe in from the right edge of the screen, and then tap "Settings". If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click "Settings".
3. Tap or click "App updates". If you haven't signed in to the Windows Store, sign in using your Microsoft account. To learn more about using a Micsrosoft Account -  CLICK HERE
4. Tap or click "Sync licenses".

Reinstall the App

If your apps are up to date and the licenses are synced, you can reinstall the app to try to fix the problem. To reinstall an app, follow these steps:

1. On the Start screen, swipe down on or right-click the app you want to uninstall, tap or click "Uninstall", and then tap or click "Uninstall" again on the next screen.
2. Tap or click the Store tile to open the Windows Store.

3. Swipe down from the top edge of the screen, and then tap "Your apps". If you're using a mouse, point to the top of the screen, right-click, and then click "Your apps".

4. Tap or click the app you want to install, and then tap or click "Install".

Contact the App Publisher

If you’re still experiencing problems with an app, use the support info listed on the apps description page to contact the app publisher for help. To view the publishers app support info, follow these steps:

1. On the Start screen, tap or click the Store tile to open the Windows Store.

2. Search or browse for the app, and then tap or click it. To learn how to search -  CLICK HERE

3. Tap or click "Overview", and then tap or click the support link for the app under "Learn more". The link will open an email message for you to contact support or will take you to a support website.

Additional Notes

In some cases, an app might be removed from the Windows Store for violating the Terms of Use. When this happens, you'll receive an email notifying you that the app will no longer be available in the Store and the app will no longer work on your PCs.

TOSHIBA does not provide technical support for apps created by other developers. You will need to contact the application developer (Publisher) for technical support.