Information

Symptoms

Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD.  This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.

This issue may also occur if one of the following conditions is true:

• You upgrade to Windows Vista, Windows 7 or install a service pack.
• You install or uninstall CD or DVD recording programs.
• You uninstall Microsoft Digital Image.

You may see one of the following error messages:

NOTE: One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.

Error message 1 - The device is not working properly because Windows cannot load the drivers required for this device (Code 31).

Error message 2 - A driver for this device was not required, and has been disabled (Code 32 or Code 31).

Error message 3 - Your registry might be corrupted. (Code 19)

• An "error code 39" error message.
• A message that resembles the following appears in the notification area: Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

Diagnosis

This problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries. To use this method, you must be logged on to Windows as an administrator.

Solution

IMPORTANT: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

Windows 7 or Windows Vista

1. Click Start, and then click All Programs.
2. Click Accessories, and then click Run.
3. Type regedit, and then click OK.
4. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
5. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
6. In the right pane, click UpperFilters.
   NOTE: You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
7. On the Edit menu, click Delete.
8. When you are prompted to confirm the deletion, click Yes.
9. In the right pane, click LowerFilters.
   NOTE: If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the Microsoft Web site for additional help if you do not see LowerFilters.
10. On the Edit menu, click Delete.
11. When you are prompted to confirm the deletion, click Yes.       
12. Exit Registry Editor.
13. Restart the computer.

CLICK HERE to view additional information about this error on the MICROSOFT website.

Windows XP

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In the navigation pane, locate and then click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4. In the right pane, click UpperFilters.
   NOTE: You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
5. On the Edit menu, click Delete.
6. When you are prompted to confirm the deletion, click Yes.
7. In the right pane, click LowerFilters.
   NOTE: If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the Microsoft Web site for additional help if you do not see LowerFilters.
8. On the Edit menu, click Delete.
9. When you are prompted to confirm the deletion, click Yes.       
10. Exit Registry Editor.
11. Restart the computer.

CLICK HERE to view additional information about this error on the MICROSOFT website.

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