Fixing product key problems in Microsoft Office

Document ID: 4009126
Posted Date: 2016-06-17
Distribution: View Public Website

Information

You’re installing Office and get an error after typing the product key. You try again, but you keep getting the same error. What do you do?

There are several reasons why this may be happening. For example, the product key may have been mistyped or a product key for a different product may have been used.

If you’re installing any of the suites or programs from Office 2010 or the new version of Office, use this guide to help fix the problem (currently, the guide is available only in English).

Or, check this list of common reasons instead:

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