Dear customer:

It has come to our attention that the installation of certain versions of Trend Micro’s security software may inadvertently disable startup of Toshiba’s HDD protection feature, available on certain Toshiba PCs. 

Trend Micro has released a software update to fix this issue and re-enable Toshiba’s HDD Protection feature. If you currently are using Trend Micro’s security software and have enabled its “auto update” feature, the relevant software patch will be applied automatically to your system. If you prefer to manually install the software update, please access Trend Micro’s support page and follow the instructions relating to your installed version of Trend Micro’s software program. 

Thank you for your continuing support of Toshiba and its products.  

Additional Details

Potentially Affected Toshiba PCs:
Toshiba PCs with the “Toshiba HDD protection” feature which have also installed Trend Micro Internet Security v8.0, Trend Micro Premium Security v8.0 or Trend Micro Maximum Security v. 8.0.

To determine whether your PC has “HDD protection”, please follow the instructions below:

Windows 8.1

1.    Open Start by swiping in from the lower-right edge of the screen then tap Start. 
2.    Tap Settings.
3.    Access "Uninstall or change a program" in the Windows Control Panel.
4.    If you do not see TOSHIBA HDD Protection in the list of programs, you do NOT need to proceed further.

TOSHIBA HDD Protection:

Windows 8

1.    Open Start by swiping in from the upper or lower-right edge of the screen then tap Start. 
2.    Tap Settings.
3.    Access "Uninstall or change a program" in the Windows Control Panel.
4.    If you do not see TOSHIBA HDD Protection in the list of programs, you do NOT need to proceed further.

TOSHIBA HDD Protection:

Windows 7

1.    Access "Uninstall or change a program" in the Windows Control Panel.
2.    If you do not see TOSHIBA HDD Protection in the list of programs, you do NOT need to proceed further.  

TOSHIBA HDD Protection:

As noted above, if you are using Trend Micro’s security software and have enabled its “auto update” feature, your software will be updated automatically. To apply the software update manually, please access Trend Micro’s support page and follow the instructions relating to your installed version of Trend Micro’s software program.

If you cannot enable the Trend Micro “auto update” feature, or you have already uninstalled the Trend Micro V8.0 security software please apply the update program below as soon as possible.

Update program: 

TOSHIBA HDD Protection Patch

The information and notice provided herein are all subject to change without notice.

1. Download and save the file to a convenient location such as the Windows Desktop.
2. Save all work in progress and close open applications.
3. From the Windows Desktop, double-click the downloaded file to start the installation.
4. Press Yes if a User Account Control message is displayed.
5. Press the Start button at the Toshiba Archive Extractor window.
6. Press OK when The update was applied successfully is displayed.
7. If the update has already been installed, The update was already applied to this machine will be displayed.
8. If TOSHIBA HDD Protection is not installed on the PC, The update was not applied, since this machine is not targeted will be displayed.