If your Toshiba computer won't turn on or becomes non-responsive. Try performing a soft power cycle. If the computer is still non-responsive or won’t turn on try performing a hard power cycle to restore proper operation. The explanation below will help you in performing these tasks.

Soft Power Cycle:

1. Press and hold down the power button for 20 seconds or until the computer shuts down.
2. Press the power button to turn the computer back on
3. If this did not resolve your issue continue with the Hard Power Cycle procedure

Hard Power Cycle (For computers that have removable batteries):

1. Unplug the computer from the AC adapter.
2. Remove the battery from the computer.
   
3. Press and hold the power button for 20 seconds.
4. Re-Install the battery.
5. Re-Connect the AC adapter.
6. Press the power button to turn the computer back on

To see our How-To Video on Power cycling computers with removable batteries Click Here

Hard Power Cycle (For computers that DO NOT have removable batteries):

1. Unplug the computer from the AC adapter.
2. Insert a slender object such as a straightened small paper clip into the reset hole on the computer to press the internal reset button momentarily.
   NOTE: The reset hole will be on the bottom of the laptop in different places depending on the model of computer you have. The hole will be the size of a pencil tip so you will need a small paper clip to insert into the hole to press the reset button on the main board.
   
   Underside of computer
   
3. Remove the object you used to reset the computer.
4. Re-Connect the AC adapter.
5. Press the power button to turn the computer back on.

To see our How-To Video on Power cycling computers with non-removable batteries Click Here

If the computer is still non-responsive it may need service