
TV Firmware Is Available to Address Network Connectivity and TV Boot Up Issues.
- Document ID: 4006144
- Posted Date: 2014-07-29
- Distribution: View Public Website
- Applicable Models
Television 39L4300U Television 39L4300UB Television 39L4300UM Television 50L4300U Television 50L4300UB Television 50L4300UM Television 50L7300U Television 50L7300UM Television 58L4300U Television 58L4300UB Television 58L7300U Television 58L7300UB Television 58L7300UM Television 58L7350U Television 58L7350UB Television 65L7300U Television 65L7300UB Television 65L7300UM Television 65L7350U Television 65L7350UB
- Issue
After extended use, the TV may lose network connectivity or, in some rare cases, be unable to boot up.
- Resolution
If you have encountered these issues please update the TV firmware to version 7.2.67.32.01.1. If the failure is preventing the TV from booting or accessing the internet, you will need to do the update via USB, using the USB Update procedure outlined below.
If you have not experienced the no boot or network problems, Toshiba recommends doing a firmware update to version 7.2.67.32.01.1, to prevent future occurrences, using either the Network or USB Update procedures listed below.
- Procedure
Network Update
- Connect your TV to your home network.
- Press the Setup key on the TV remote control
- Select “Get Help” and press the Enter key
- Select “Software Upgrade” and press Enter. At this point the TV will automatically search for the latest available update.
- Follow the On Screen Instructions to complete the software upgrade.
NOTE: After successfully connecting to your network, the TV may automatically prompt you about the available firmware update. In this case, you can skip step 1 – 5 above.
USB Update
Loading the Firmware
- Format a USB stick/thumb drive to FAT32
- Download firmware Ver. (7.2.67.32.01.1) from the Drivers & Updates tab of this support site.
- Extract the firmware to the root directory of the USB drive.
- Safely remove the USB drive from the PC.
Updating the Firmware
- Remove AC power from the TV
- Insert the USB drive into USB port 1.
- Plug the TV back into AC outlet.
- The Software Upgrade process will now begin. Please follow the On-screen Instructions until the upgrade is complete.
- DO NOT unplug the AC power from the TV or press any buttons on the remote controller or the TV keypad during this process.
- Once Upgrade is complete, remove AC power from the TV once again (for at least 10 seconds).
- Remove the USB drive from USB port 1.
- Plug the TV back into AC outlet.
- Follow the On-Screen instructions to setup the TV.
- Export Control and EULA
- Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.