FAQ: Blu-Ray, DVD and DVR / DVD Recorder Troubleshooting and Help

Change the batteries in the remote.
If new batteries are installed and the remote still does not work perform a remote reset by following the instructions below.

Remove the batteries from your remote.
With the batteries removed press every button on the remote, one button at a time, for 2 seconds each.

Replace the batteries and test the remote.
If the remote does not work after a reset you will need to purchase a replacement remote.

TV remote does not control volume when using digital Optical Audio Output on TV and Disc Players

The Optical Audio Output from a TV or Disc Player is a fixed level digital signal that is decoded by the Home Entertainment system. The volume can only be adjusted by using the volume control of the Home Entertainment system.

Unit will not power on

1.   Check to make sure that the unit is plugged in securely to the power source (outlet, or power strip).
2.   Press the Power on/ standby button on the front of the unit to turn the unit on.
3.   Reset the unit by unplugging it for one (1) minute. Then plug it back in to the power source and power the unit on.
4.   Try another power outlet.

Disk tray won't open

Please reset the unit by unplugging it from the wall for 2-3 minutes.

Padlock or Tray Locked message on the screen when trying to open the DVD trayTo Disable Tray Lock:

• Press in order on the remote control "SETUP", "SUBTITLE", "3", "AUDIO SELECT" and "0" keys (some models require the setup button to be pressed upon completion to exit menu).

Audio but no picture from my Player

1.   Please make sure your connections are secure and connected correctly (colors of the cables match the color of the input on the TV).
2.   Make sure that your TV is on the correct video input so the video will display on your television.
3.   If after selecting the correct input and there is still no picture, make sure the player is not in Progressive Mode.
4.   If your player includes a Digital Audio output, check the digital output setting.
5.   If after checking or adjusting the setting the TV still doesn't have picture, unplug the power cord for 2-3 minutes.
6.   If the reset doesn't work, try hooking the unit up to another component input on your TV (if available).

I have sound, but picture quality is poorThis issue is commonly caused by incorrect connections or a damaged cable.

1. If you are using RCA/composite video, please check the cord to verify it is plugged into the composite video jack on both the unit and your television.
2. If you are using HDMI or S-Video, please examine the connectors at both ends of your HDMI or S-Video cable to see if one of the pins is bent or missing. You may need to replace the cable if the pins are bent or broken.

My player skips and freezes during playbackSome of the common causes of this issue can be found below.

1.   Take the disc out of the unit.
      - Verify that the disc is clean and not scratched.
      - If disc does not appear to be clean wipe it with a soft lint free cloth.
2.   Try other discs. Verify that they are clean and not scratched.
3.   Unplug the unit for 2-3 minutes.
4.   After plugging the unit back in, try multiple discs to see if they work.

BLU-RAY PLAYERS

The Blu-Ray Player does not respond to some operating commands during playback

Certain operations may not be permitted by the inserted disc. Refer to the instructions with the disc.

Random lock up of Blu-ray player occurring after the unit is turned off for a period of time

Random lock up occurring after the unit is turned off for a period of time, such as overnight, and lock up occurring at turn on. AC power cycle is necessary to reestablish operation of the unit. Update the player to the latest FW version by using the players ability to Automatically Upgrade Firmware over the Internet.

Resetting the password for rating levels on my Blu-ray Player

If you forget your password, reset your player to the factory defaults and your forgotten password will be cleared. For more information, see the procedure for resetting your Blu-ray player to factory default in your User's Guide or the procedure below. In the main menu of Settings, press the right arrow button, then use the UP/DN button to select System, the press OK.
• Press the UP/DN to select Restore Factory Defaults.
• Choose Restore Factory Settings then press OK and then OK again to confirm.

Blu-Ray player cannot connect to the internet (How-To Properly Connect your Blu-Ray Player to the Internet (Network) Wirelessly or Wired)

To properly connect your Wi-Fi Blu-Ray player to the internet, click here.

Automatically Upgrade Firmware over the Internet

1.   Make sure that your player is successfully connected to the Internet. If new software is available, you will see a message prompting you whether to update your firmware.
2.   If you want to update the player’s firmware, use / to highlight "OK", and then press OK. The software will begin downloading, and a status bar will appear on the TV screen.
3.   Once the update is complete, a message will appear indicating that the player will turn itself off and on.
Note: It is recommended the HDMI CEC function be placed in the "off" position if the feature is not used.

Using the BD-Live feature

BD-Live is a feature of certain Blu-Ray discs and BD-Live enabled players. BD-Live enabled players allow access to extra content and interactive functions when connected to the Internet.
Toshiba BD-Live enabled players offer the ability to allow different levels of BD-Live access, depending on customer preference:
•   Limit Access - Requires User approval to access
•   Always Allow Access - No approval necessary
•   Prohibit Access - Never allows access
In order to make use of the BD-Live features additional memory must be added to the BD Players.
•   Either a USB device or an SD memory card connected to the available slots on the Players.
•   Storage capacity should be at least 1GB and should have at least 100MB free space when accessing BD-Live features.

Problems using the BD-Live features may be resolved by:

• Verify BD-Live functionality is a feature of the BD disc being viewed.
• Verify the SD card/USB device used for BD-Live memory has at least 100MB free space.
• Verify the SD card/USB device used for BD-Live memory is connected properly.
• Verify network and Internet connections are functioning.
• Verify BD-Live Internet access is not set to “Prohibit Access”.

Erasing BD-Live memory

Since there must be at least 100MB of available storage space on the additional BD-Live memory device (SD Card or USB device), there may be times when stored memory must be removed to accommodate new information. The following procedure explains how to erase BD-Live memory when it becomes necessary.
1.   From the BD player main menu select Settings.
2.   Press the Right arrow button to select BD-Live.
3. Press the Right arrow button again to enter the BD-Live adjustment menu.
4.   Using the Down arrow, select Erase Blu-Ray Storage.
5.   Press OK.

Using Network Connected Applications (Widgets) on my TV or Blu-ray player

Many of the available TOSHIBA consumer electronic products have home network capabilities (wired and/or wireless). These products also feature Internet applications known as "Widgets". While many of these widgets are open to general use, some require that a customer account be established. Generally, Widget services that stream audio or video content such as pay-per-view movies or Internet radio require a customer account. Customer accounts are usually created from an Internet connected PC and then activated on the network connected device through the Widget application.
NOTE: Not all TV’s and Blu-Ray players have network capabilities. Refer to your Owner’s Manual for your specific model for complete details and information about network capabilities and widget use.
Currently the following widgets used with some Toshiba products require account activation:
•   Netflix™
•   Pandora™
•   Vudu™
•   Facebook™
•   Skype™
•   Twitter™
NOTE: Not all Toshiba products have these features.
Deactivation of these accounts is required if, for some reason, they are no longer to be used on the individual pieces of equipment. Deactivation does not cancel the account, but merely breaks the association with the piece of equipment.
Accessing
1.   Go to the home menu (as shown above).
2.   Use the arrow keys and ENTER button to select the desired application.
3.   Follow any on-screen instructions to properly setup the application for use.
IMPORTANT: After March 31st, 2012, the Blockbuster App for streaming movies will no longer be available on Toshiba televisions and/or Blu-ray players. If you have used the Blockbuster streaming movie service with your Toshiba TV or Blu-ray player, Blockbuster will notify you via e-mail about the cancelation of the service. Customers using other devices, like computers or tablet PC, will still be able to get the Blockbuster App for streaming movies.

Blockbuster App No Longer Available

After March 31st, 2012, the Blockbuster App for streaming movies will no longer be available on Toshiba televisions and Blu-ray players. If you have used the Blockbuster streaming movie service with your Toshiba TV or Blu-ray player, Blockbuster will notify you via e-mail about the cancelation of the service. Customers using other devices, like computers or tablet PC, will still be able to get the Blockbuster App for streaming movies.

Blu-ray Player playability Issues with certain DVD TitlesCorrects playability issues with the following media titles:

1.   "The Dark Knight"
2.   "Superman Batman Public Enemies"
3.   "The Invention of Lying"
4.   "The Vampire Diaries"
Update the player to the latest FW version by using the players ability to Automatically Upgrade Firmware over the Internet

How to setup Netflix

In order to use Netflix on your Blu-ray play you must first create an account with Netflix using a PC. Once you have established an account on-line with Netflix then follow the procedure below to activate the player with your Netflix account.
On the Blu-ray Player:

Select "Connected"
Select "Netflix"
When prompted "Are you a member of Netflix" Select "Yes"
You will be given a code to enter into your Netflix account on your PC to activate this device

On your PC

Go to http://www.netflix.com
Log into your Netflix account
Select "Activate a device" from your Netflix account Settings
Enter the code from your device and press "Activate"

Alternatives to CinemaNow

On your PC

You may find this third party article (not affiliated with Toshiba) to find alternatives to CinemaNow https://www.comparitech.com/tv-streaming/cinemanow-alternatives/

3D BLU-RAY PLAYERS

Proper Setup and Guidelines for 3D TV's and media players

For optimal experience when viewing 3D media, or viewing 2D media in 3D (if equipped), click here.

Picture is not in 3D while wearing 3D glasses with a 3D TV

I'm wearing the right 3D glasses, but I'm still not seeing a 3D picture. What's wrong?
Make sure the glasses are turned on — there should be a power button somewhere on the frames. If they won't turn on, then the battery may need to be recharged or replaced.
If the glasses are powered on and you're still not seeing a 3D picture, double-check that your 3D TV and 3D video source are both in 3D mode.

TV Picture is split into 2 when watching 3D on my 3D TV

When I try to watch movies in 3D the screen is split in two.
If your TV is set to display video in 3D only and you are watching content that is 2D source material from Cable, Satellite, Blu-ray or a DVD Player you will see a split screen picture. Go into your TV's display menu and select "Auto" (or something similar) — that tells the TV to display any incoming signals as the format the material is in. The source material must be in 3D format to work properly using the Television 3D capability.

Picture goes black while watching movies on a 3D TV

When I try to watch a regular 2D movie, my 3D TV's screen gets distorted or goes blank. What's wrong?
If your TV is set to display video in 3D only, it may not be able to accept a regular 2D signal. Go into your TV's display menus and select "Auto" (or something similar) — that tells the TV to display any incoming signals, 2D or 3D, rather than only 3D.

Playing a 3D Blu-ray movie on a regular Blu-ray player

Can I play a 3D Blu-ray movie on a regular Blu-ray player?
You will only be able to play it back in 2D mode. 3D mode is only available when using a Blu-ray player that supports 3D content.

When trying to play 3D movie on my 3D TV I get a blank screen

The problem is likely that one of the components in your system doesn't support 3D video. For example, if you try to play a 3D Blu-ray movie on a TV that can't display 3D, the TV won't know what to do with the signal and the screen will be blank. The same thing can happen if you're routing your 3D Blu-ray player's video signal through a non-3D home theater receiver. The receiver won't be able to pass 3D video on to your TV, resulting in an empty screen.
Many 3D Blu-ray players require you to choose between 3D and 2D viewing when you load a Blu-ray disc. If you choose 3D, the player switches to 3D mode, and you have a short amount of time to confirm your selection. If you don't confirm, the player assumes you might not be able to see the image, and reverts back to 2D.

I have a 3D disc but my picture is still fuzzy with the glasses whether they are on or off

When using a 3D Blu-ray player and a 3D TV you must also make sure that the disc is a 3D Blu-ray title. Most 3D titles made for a 3D TV carry the Blu-ray 3D identification on either the front or back of the packaging.
There are some DVD and Blu-ray discs that are 3D and made for any type TV or Blu-ray player but come with their own special glasses in the DVD box. (These glasses are usually Red and Blue colored). This type of movie will only work with the special colored glasses.

Connecting a 3D content source device (Blu-ray player, etc...) to a 3D TV

To properly view 3D content, you must connect your 3D content source device (player) to your 3D TV using a high-speed HDMI cable (HDMI 1.4).

HDMI

Using the BDX3000, BDX4200, BDX5200 3D Blu-Ray players to play 2D movies

The BDX3000, BDX4200, and BDX5200 3D Blu-Ray players does not convert 2D content to 3D. Movies produced in 3D can be viewed in either 2D or 3D modes. However 2D movies can be played back and enjoyed in 2D playback mode using the BDX3000, BDX4200, and BDX5200.

Viewing angle for watching 3D TV

3D content is typically filmed straight on, so the best position to be in when watching the content is at the horizontal and vertical center of the screen. Since that isn't always possible, a good rule of thumb would be to stay within 30 degrees of center horizontally,

15 degrees vertically...

And with a total field of view of no more than 60 degrees right and left (120 degrees total for both eyes).

DVR

Unable to manually FINALIZE DVD recordings on Model DVR-620(KU) and DVR670(KU)

Finalization menu may be greyed out or unavailable. The most common reason for this to occur is that the unit is set to Auto Finalize. If the unit is set to Auto Finalize the DVR will finalize the disc after the recording or Timer recording. Since the disc is already finalized the Finalize Menu will be grayed out as a disc cannot be finalized twice.

Fan turns on when the DVD recorder is in the standby mode

The fan will turn on by itself randomly when the unit is in the standby or Off mode. Sometimes this occurs during the middle of the night.
This is a normal occurrence. When the fan turns on by itself and the unit is in the standby mode it can be caused by any of the situations listed below:
•   Unit has a timer recording setup.
•   Unit is powered ON.
•   Auto Clock Setting is set to "Auto" or "Manual"
To turn Auto Clock Off follow the procedure below:

AutoClock

None or Limited OSD when using HDMI, Component, or S-Video output for VCR functions

VCR information does not appear on the screen when the unit is connected by an HDMI,Component or S-Video cable, except during the playback.

DVR displays error message and code E25

While dubbing VHS tapes to DVD, the following error message appears: This program is not allowed to be recorded. E25
This error message means you're attempting to copy a copy prohibited program.

How do I copy a VHS tape to a DVD on my DVR670KU?

Follow these easy steps.
1.   Turn on the DVR670KU
2.   Press the DVD button
3.   Press Input Select button and choose "L1"
4.   Insert a blank DVD
5.   Press the Rec Mode button and choose mode (ex: SP)
6.   Press the VCR button
7.   Insert a VHS tape
8.   Press the Play button
9.   Press the Pause button
10. Press the Dubbing button
11. Allow the unit to automatically begin VCR to DVD dubbing and display "DB" on the front panel
12. Press the Stop button when done.

DVD Recorder does not tune Digital Cable channels

These units have full Clear Channel QAM tuning capabilities. However when Channel setup is done using auto tune in CABLE mode only analog CABLE channels are tuned. (This is normal). To tune and program Clear Channel Digital Cable QAM channels the unit needs to be set to “CABLE EXTENDED” mode when programmed. (see page 26 in owners manual below).

OM Pix

PORTABLE DVD

Volume control does not work or does not work intermittently

When adjusting the volume using the manual volume control located on the face of the Toshiba SDP73, SDP74, SDP93, and SDP94 portable DVD products, always press and hold the control button to adjust the volume.
Momentarily pressing this button will not produce correct operation of this function.

Export Control and EULA

Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.