Disabling "Retail Lock" Mode



Document ID: 98083909

 

Posted Date: 2012-04-05

 

Last Updated: 2012-04-05

 

Distribution: View Public Website

 

Applicable Models
Television 19SL410U
Television 19SLV411U
Television 24SL410U
Television 24SLV411U
Television 32C110U
Television 32C110U1
Television 32DT2U
Television 32DT2U1
Television 32FT2U
Television 32SL410U
Television 32SLV411U
Television 40E210U
Television 40E210U1
Television 40FT2U
Television 40FT2U1
Television 40S51U
Television 40SL412U
Television 46G310U
Television 46SL412U
Television 46UL610U
Television 55G310U
Television 55HT1U
Television 55S41U
Television 55SL412U
Television 55UL610U
Television 65HT2U
Television 65UL610U

 

Issue

TV may appear to be locked up and has limited control over functions when using the remote control or keyboard.

Resolution

Perform the procedure below to disable the "Retail Lock" mode:

Procedure

 

  • Using the remote control, press the following button sequence in a timely fashion:   1 , 2, 3, 4  (This will release the “Retail Lock” mode)
  • Enter the User Menu and locate Reset Factory Defaults for the subject model. 
  • Complete the Factory Defaults reset.
  • Power on the TV.   NOTE: You will be prompted to perform the Fisrt Time setup.
  • After setting the correct Time Zone Set the Location option to Home.
  • Continue with the First Time setup.
Export Control and EULA
Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.