The Toshiba Fingerprint Utility may cause some systems to experience loud fan noise and intermittent lockups.
- Document ID: 98083906
- Posted Date: 2012-03-29
- Last Updated: 2012-03-29
- Distribution: View Public Website
- Applicable Models
Portege R700-S1310 Portege R700-S1311 Portege R700-S1312 Portege R700-S1320 Portege R700-S1321 Portege R700-S1322 Portege R700-S1322W Portege R700-S1330 Portege R700-S1331 Portege R700-S1332 Portege R700-S1332W Portege R700-ST1300 Portege R700-ST1303 Portege R705-P25 Portege R705-P35 Portege R705-P40 Portege R705-P41 Portege R705-P42 Portege R705-SP3001L Portege R705-SP3001M Portege R705-SP3002L Portege R705-SP3002M Portege R705-SP3003L Portege R705-SP3003M Portege R705-SP3010L Portege R705-SP3010M Portege R705-SP3011L Portege R705-SP3011M Portege R705-SP3114M Portege R705-ST2N03 Portege R705-ST2N04
- Issue
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The Toshiba Fingerprint Utility may cause some systems to experience loud fan noise and intermittent lockups.
- Resolution
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1) Insure customer has latest Toshiba Fingerprint Utility that is posted on Toshiba downloads section of www.support.toshiba.com
2) In Device Manager, go to Biometric Devices > Authentec Inc. AES1660 properties > Power Manager Tab > take check mark out of Allow the computer to turn off this device to save power
3) In Control Panel, go to Power Options > Select "Change Plan Settings" of current power plan being used > Change advanced power settings > TOSHIBA Power Saver Settings > Cooling Method > change both "On Battery:" and "Plugged in:" to "Cooling Optimized" setting.
- Procedure
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The "Cooling Optimized" setting will allow fan to run more continously at lower speed to evacuate CPU heat generated on a more timely basis and create less fan noise as fan will not be running at highest speed to catch up to heat dissipation requirements. Unchecking setting "Allow the computer to turn off this device to save power" will keep the watch-dog timer in Toshiba Fingerprint Utility from possibly locking Windows up when power management event is tripped. This was an issue with the Toshiba Fingerprint Utility.
- Export Control and EULA
- Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.