Troubleshooting a distorted picture on your DVD Player.

Document ID: 98083328
Posted Date: 2010-11-03
Last Updated: 2010-11-03
Distribution: View Public Website

Information

If using composite cable, verify the yellow video cable is in the yellow video port, not the green port. If using S-video, verify that all the pins are in good condition, might need to replace cord.

Please verify the correct video input is selected on the TV.
Settings in setup menu are not correct for component output.

To do so, please press setup on the bottom left of the remote.
Using the arrow buttons on your remote, please arrow down to Video.
With Video highlighted, please press the enter button or the right arrow, to enter into said menu.
Once inside the menu, please arrow down to video output and press enter.
Please highlight the type of connection you have, and press enter.
After completing this and it now shows what input you are using, please press setup until the menu disappears back to the DVD screen.

Please attempt to unplug the unit from the wall for 2 minutes. After completing this reset, please plug back in and test the unit again.
If in the VHS mode during playback, whenever you insert a tape and start playback, the automatic tracking feature continuously analyzes the signal to enable during playback.
If in the VHS mode, and the previous tip does not resolve the tracking, if automatic tracking cannot eliminate noises well during playback, press SET +/– to eliminate the noise. “MANUAL TR.” will appear on the screen. Press it once for a fine adjustment or press and hold for a coarse adjustment.

If problems persist please contact our Customer Solutions Department at 1-800-631-3811.

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