Sound but no Picture (screen does light up) when TV is powered on.

Document ID: 98083137


Posted Date: 2010-10-01


Last Updated: 2010-09-24


Distribution: View Public Website


Applicable Models
Television 19AV500U
Television 19AV501U
Television 19AV51U
Television 19AV600U
Television 19AV600UZ
Television 22AV500U
Television 22AV600U
Television 26AV500U
Television 26AV502R
Television 26AV502RY
Television 26AV502U
Television 26AV50U
Television 26AV52R
Television 26AV52U
Television 32AV500U
Television 32AV502R
Television 32AV502RZ
Television 32AV502U
Television 32AV50U
Television 32AV52R
Television 32AV52RZ
Television 32CV510U
Television 32RV525R
Television 32RV530U
Television 37AV500U
Television 37AV502R
Television 37AV502U
Television 37AV50U
Television 37AV52R
Television 37AV52U
Television 37CV510U
Television 37RV525R
Television 37RV525RZ
Television 37RV530U
Television 40RV525R
Television 40RV525RZ
Television 40RV525U
Television 40RV52R
Television 40RV52U
Television 40XF550U
Television 40XV640U
Television 40XV645U
Television 40XV648U
Television 42AV500U
Television 42RV530U
Television 42RV535U
Television 42XV540U
Television 42XV545U
Television 46RV525R
Television 46RV525U
Television 46RV530U
Television 46RV535U
Television 46XF550U
Television 46XV540U
Television 46XV545U
Television 46XV640U
Television 46XV645U
Television 46XV648U
Television 52RV530U
Television 52RV535U
Television 52RV53U
Television 52XF550U
Television 52XV540U
Television 52XV545U
Television 52XV645U
Television 52XV648U



1. Using the buttons on the TV itself (not the remote control), press the “MENU” button to see if the TV’s MENU appears on the screen. If the MENU does appear on the screen, verify that all of your video connections are secure on the TV and on the connected device. Double check that you are connected in the appropriate jacks, check the other inputs of the TV to see if the video appears on any other input. If you still do not see any video but can access the menu, try to reset the TV to the factory defaults.

2. To reset all settings to default values:


a. Press the “MENU” button on your remote to open the menu.
b. From the SETUP menu, highlight INSTALLATION and press “ENTER”. A new set of Installation menu icons will appear.   


c. Open the SYSTEM STATUS menu, highlight SYSTEM INFORMATION and press “ENTER”.
d. Press the LEFT or RIGHT arrow to scroll through the menu bar to select FACTORY DEFAULTS.
e. Enter your PIN code (or 0000 if no PIN code has been set).
f. Highlight YES and press “ENTER”. The TV will turn off automatically after a few seconds. After the TV turns off, unplug the TV power cord and then plug it in again to complete the reset process.

3. If the MENU does not appear on the screen, try resetting the TV by unplugging the power cord for at least 3 minutes.

4. If neither of the above steps resolved your problem, you can get assistance with this problem by contacting our customer solutions department at 1-800-631-3811 M-F 8-7 CST, Saturday 9-5:30 CST.


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