No Video/Sound from External Device (Blu-Ray, Cable, Game Console, etc...) / Understanding/Changing Video Inputs on your Television.



Document ID: 98083104

 

Posted Date: 2012-01-31

 

Last Updated: 2012-01-31

 

Distribution: View Public Website

 

Applicable Models
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Issue

You may be having issues viewing or hearing an external device (DVD, Blu-Ray, Game Console) or cable TV channels from the Cable Box connected to your TV. The device is connected and ON.

Resolution

All TOSHIBA televisions offer the ability to connect multiple external media devices (DVD, Cable, etc…) through inputs (HDMI, Video, etc…) located on the rear of the TV. Not all TV’s are equipped with the same number and/or types of inputs. When a device is properly connected, powered on and streaming content, the TV must be on the corresponding Input for the location of the connection for that device to be able to see and hear the desired content.

Procedure

When connecting external devices, be sure to follow the instructions in the Owner’s Manual. The Owner’s Manual will show you how to properly connect your devices as well as how to set the TV inputs to allow viewing of the content from the device.

  1. Ensure the TV is off.
  2. Ensure your connected device is operating properly before putting into use with your TV.
  3. Connect the device to the correct Input on the rear of the TV as outlined in CHAPTER 2: CONNECTING YOUR TV in your Owner’s Manual.

          NOTE: The input connections on the rear of the TV correspond to selectable inputs you will choose after turning the TV and device on.

  1. Turn on the TV and your connected device.
  2. Using the remote control, select INPUT to display the input list (or press INPUT on the front of the TV).

           LCDhtml_html_m47a4d4ee.jpg    Input Selection Screen

          NOTE: Some models will have the INPUT button in a different location on the remote control, older TV models may have a TV/Video button.

  1. Press the INPUT button and then the number for the desired input that corresponds to the connected device. See the graphic below for reference.

          NOTE: You may also press the INPUT button repeatedly or use the arrow buttons on the remote to select the input.

 Viewing Connections and Corresponding Inputs

NOTE: TV Model 40E210U shown for reference only, other models are similar.

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