Touch pad intermittently slow to respond or not responsive



Document ID: 98082838

 

Posted Date: 2009-10-20

 

Last Updated: 2009-10-20

 

Distribution: View Public Website

 

Issue

The cursor will occasionally stop responding momentarily or will lag behind finger movement on the touchpad.

Resolution

This is caused by a problem with the Alps touchpad driver and is resolved by updating this driver.

Procedure

Download Alps touchpad driver version 7.2.302.203 or greater from this website, and install using the instructions below.

  1. From Control Panel, select Add or Remove Programs.
  2. Select Alps Pointing Device Driver
  3. Click the Remove button
  4. After the uninstall is complete, reboot the system
  5. Install the new version.
  6. Reboot the system
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