Presentation Button may not switch back to single monitor mode



Document ID: 98082786

 

Posted Date: 2009-08-12

 

Last Updated: 2009-08-12

 

Distribution: View Public Website

 

Applicable Models
Tecra A10-S3501
Tecra A10-S3511
Tecra A10-SP5801
Tecra A10-SP5801A
Tecra A10-SP5801C
Tecra A10-SP5802
Tecra A10-SP5802A
Tecra A10-SP5802C
Tecra A10-SP5903A
Tecra A10-SP5903C
Tecra A10-SP5903R
Tecra A10-SP5908
Tecra A10-SP5909
Tecra A10-ST9010
Tecra A9-S9012X
Tecra A9-S9013
Tecra A9-S9013X
Tecra A9-S9014
Tecra A9-S9015X
Tecra A9-S9016X
Tecra A9-S9017
Tecra A9-S9018V
Tecra A9-S9018X
Tecra A9-S9019V
Tecra A9-S9019X
Tecra A9-S9020V
Tecra A9-S9020X
Tecra A9-S9021V
Tecra A9-SP6804
Tecra A9-ST9001
Tecra A9-ST9002
Tecra M10-S1001
Tecra M10-S3401
Tecra M10-S3411
Tecra M10-S3412
Tecra M10-SP2901A
Tecra M10-SP2901C
Tecra M10-SP2901R
Tecra M10-SP2902
Tecra M10-ST9110

 

Issue

Under Windows XP Service Pack 3 (SP3), when the laptop's Toshiba Presentation Button button is pressed, the display mode may not switch from presentation mode back to single monitor mode.

Resolution

To fix this problem, replace the current version of the Toshiba Display Devices Change Utility with version 2.5.3.0 or newer, per the detailed steps below. It's necessary to remove the current version of the utility before installing the new version.

Procedure
  1. Click the following link to download Toshiba Display Devices Change Utility version 2.5.3.0.

    You can also browse for the newest available version of this utility at the Toshiba Support website: support.toshiba.com.

  2. Save the file to the Windows Desktop, or to a conveniently-located folder.

  3. Click the Window Start button, then click Control Panel.

  4. Click Add or Remove Programs, then click Remove a Program.

  5. Click Toshiba Display Devices Change Utility in the Currently Installed Programs list, then click the button labeled either Change/Remove or Remove.

  6. Navigate to the file you downloaded in step one, and double-click the filename.

  7. Click OK, then Unzip, then OK again.

  8. Respond to prompts presented by the installation program.

  9. Restart Windows.

To verify that the update was successful, you can select Toshiba Display Devices Change Utility in the Currently Installed Programs list (as in step 5, above). Version 2.5.3.0 includes a "Click here for support information" link. The older version does not include this link.

- dc/wa

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