Flash player (YouTube) full-screen mode: screen turns black (or gray, or white)



Document ID: 98082767

 

Posted Date: 2009-07-16

 

Last Updated: 2009-07-16

 

Distribution: View Public Website

 

Applicable Models
Satellite All
Qosmio All
Portege All
Tecra All
Satellite Pro All

 

Issue

Flash videos — including YouTube videos — may not play correctly when you click the player's Full Sceen control. The video may turn black (or grey, or white).

Resolution

Follow these steps to prevent this problem from happening in the future:

1. If a video is in Full Screen mode, press the Esc key to return to the normal-sized player window.

2. Play the video.

3. Right-click in the player window, and click Settings from the pop-up menu.

4. Uncheck 'Enable hardware acceleration' — as shown in the screen shot below.

5. Click the Close button.

flash_layer_setting.jpg

Flash videos  — including YouTube videos —should now play correctly in Full Screen mode.

- jh/wa

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