Windows Media (.wmv) video files not playing in PowerPoint 2003 slide shows



Document ID: 98082718

 

Posted Date: 2009-05-26

 

Last Updated: 2009-05-26

 

Distribution: View Public Website

 

Issue

Windows Media Video (.wmv) video clips may not play in PowerPoint 2003 slide shows on the computer models listed above -- under Windows XP.

Resolution

To correct this problem, update the computer's Intel Display Driver for Windows XP to version 6.14.10.5016, or newer.

Click the following link to download and install version 6.14.10.5016 of this driver-- the newest as of May 2009.

You can also browse for the newest available BIOS version at the Toshiba Support website, at support.toshiba.com.

For general assistance with downloads, see Support Bulletin 98081213 Obtaining downloads and support docs from the Toshiba Support website.

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