dynadock: no image on external monitor

Document ID: 98082270

Posted Date: 2007-06-11

Last Updated: 2007-06-11

Distribution: View Public Website

Applicable Models

dynadock PA3541U-2PRP dynadock VGA

dynadock PA3542U-2PRP dynadock DVI

Issue

If an external display monitor connected to the Toshiba dynadock is blank (there's no image in the monitor), try the troubleshooting tips presented below.

Procedure

Troubleshooting tips

Make sure that the monitor is connected to the dynadock's video output connector.
Check that the USB and power cables are properly connected to the dynadock.
If the monitor does not support EDID (Extended Display Identification Data), check that the dynadock's display adapter is set to a resolution that is supported by the monitor.
Make sure that the "DisplayLink Service" is listed as "started" under Windows Services (Click My Computer, then Manage, then Services -- as shown below).

$C:\displaylink.JPG$

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