"Insert Service Pack 2 CD" Error When Installing Office 2000 After Running The Configuration Builder CD To install Windows 2000



Document ID: 98070512

 

Posted Date: 2002-03-18

 

Last Updated: 2002-03-18

 

Distribution: View Public Website

 

Applicable Models
Portege 2000
Portege 4000
Portege 4005
Tecra 9000
Satellite Pro 6000
Satellite Pro 6100

 

Issue
When installing Office 2000 you are prompted to "Insert Service Pack 2 CD". You get this error message if you do not complete a second restart after completing the installation of Windows 2000 from the Configuration Builder CD.
Resolution

There are three resolutions:

1. Download Windows 2000 Service Pack 2 from:
http://www.microsoft.com/windows2000/downloads/servicepacks/sp2/default.asp

  1. Reboot machine after downloading.
  2. Go to Start\Run, type Regedit then click OK.
  3. Go to HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup.
  4. Double click ServicePackSourcePath and under the Value Data type: c:\winnt\ServicePackFiles.
  5. Close the Registry Editor.
  6. Reboot machine.
  7. Install Office 2000.

--or--
2. Cancel the Office 2000 installation, restart the computer and install Office 2000.

--or--
3. Shutdown/restart the computer at least once after completing the installation from the Configuration Builder CD. Then install Office 2000.

COMMENTS:
It is recommended that you restart the computer at least once after completing any installation from the Configuration Builder CD.

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