Manual Battery Pack Identification for the Sony Battery Pack Voluntary Replacement Program

The following instructions explain how to visually determine whether or not you have a subject battery pack that is eligible for replacement under the Sony Battery Pack Voluntary Replacement Program, and to then obtain the Battery Number and Battery Serial Number. This manual method requires that you remove the battery pack from the computer, and then visually match numbers on the battery pack's identification label with a sample picture of a battery pack identification label. Using the downloadable BatteryCheck utility software is the easiest and recommended method to perform battery pack identification. See the Sony Battery Pack Voluntary Replacement Program document for more details.

Please note that this document is for identifying portable computer battery packs sold by Toshiba America Information Systems, Inc. in the U.S. and in Latin America.

Note: If you are reading this on a computer containing a battery pack that needs to be visually inspected, print these instructions before starting, so that you will have them available after you turn off the computer.

To visually determine whether or not you have a subject battery pack, follow these steps:

1. Shut down the computer: Click the Windows Start button, then click Shut Down, and then select "Shut down" from the list of options that appears.

2. Unplug all cords and cables connected to the computer, including the AC adapter.

3. Turn the computer upside down, for easy access to the battery pack.

4. Remove the battery pack from the computer. The battery pack is held in place by two plastic latches. Sliding the latches toward the outside edges of the computer will allow the battery pack to be easily pulled out from the rear of the computer. For detailed and illustrated battery pack removal instructions, see the User's Guide for the computer, available on the Toshiba Service and Support website, at http://pcsupport.toshiba.com.

5. Compare the Battery Number on the label of your battery pack (as pictured below) to the numbers in the Table of Battery Numbers, below.

Table of Battery Numbers
G71C0004G210	G71C0004G610	G71C0004G810	G71C0004S210
G71C0004S610	G71C00063210	G71C00064210

If the Battery Number does not match any one of the seven numbers in the Table of Battery Numbers, then it is not a subject battery pack (and is not eligible for replacement). Please ignore the remainder of this document and any other material regarding the Sony Battery Pack Voluntary Replacement Program.

6. If the Battery Number on the label does match one of the seven entries in the Table of Battery Numbers, then compare the Battery Serial Number -- the four characters circled in the picture -- to the entries in the Table of Subject Battery Serial Numbers, below.

Table of Subject Battery Serial Numbers
4907	4908	4909	4910	4911	4912	4913	4914	4915	4916
4917	4918	4919	4920	4921	4922	4923	4924	4925	4926
4927	4928	4929	4930	4X**	4Y**	4Z**
5***	61**	62**	63**
6401	6402	6403	6404	6405	6406	6407	6408	6409	6410
6411	6412	6413	6414	6415	6416	6417	6418	6419

In the table above, the asterisks (*) mean "matching any characters", for example:

• "5***" means that the first character is 5, followed by any other three characters.
• "4X**" means that the first two characters are 4X, followed by any other two characters.
• "63**" means that the first two characters are 63, followed by any other two characters.

If the Battery Serial Number does match any one of the entries in the Table of Subject Battery Serial Numbers, then it is a subject battery pack, and is eligible for replacement.

If the Battery Serial Number does not match any of the entries in Table of Subject Battery Serial Numbers, then it is not a subject battery pack (and is not eligible for replacement).

7. The final step is to fill out the web-based battery pack replacement form.

Alternatively, you may provide your battery pack identification information to an agent at the Toshiba Global Support Center, at 800-457-7777.

For more information about the Sony Battery Pack Voluntary Replacement Program, please read our Frequently Asked Questions document.

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