Device driver error message is displayed when the computer enters Standby or Hibernate mode

Document ID: 98070376

Posted Date: 2001-12-06

Last Updated: 2001-12-06

Distribution: View Public Website

Applicable Models

Portege 2000

Portege 4000

Portege 4005

Tecra 9000

Tecra 9100

Satellite Pro 6000

Satellite Pro 6100

Issue: When attempting to use standby or hibernation mode you receive the following error message:
"The device driver for the standard 101/102 -key or Microsoft Natural PS/2 keyboard device is preventing the machine from entering standby. Please close all applications and try again. If the problem persists, you may need to update this driver."
Resolution: This can occur if a program installs a kernel-mode driver that attaches itself to the standard keyboard driver (I8042prt.sys).
To workaround this issue, uninstall the offending program and reboot the system.
To resolve the issue contact the manufacturer to inquire about obtaining an updated version of the product that is designed for Windows 2000.
COMMENTS:
Examples of programs that can cause this issue:
Pgpdisk 6.02 and 6.5 (installs Pgpmemlock.sys and Pgpdisk.sys drivers).
Adobe Type Manager 4.0 (installs the Atmhelpr.sys driver).
Export Control and EULA: Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.