"Blue Screen" in Windows 2000 with Office 2000 and Service Pack 2 installed
- Document ID: 98070305
- Posted Date: 2001-11-14
- Last Updated: 2004-06-24
- Distribution: View Public Website
- Applicable Models
Tecra 8200
- Issue
Blue Screen error messages (the background color is blue, with an error message in white text) have been reported on units with Windows 2000, Office 2000, and Service Pack 2 installed.- Resolution
Upgrade the display driver to version 5.8142.22.To download the driver, click the following link: cdnswb02.csd.toshiba.com/content/support/alerts/su135732/58142rel.zip
How to procure the latest drivers for your Toshiba computer:1. Visit http://pcsupport.toshiba.com
2. At the top left of the screen, click "Tech Support Center". This is where you'll find BIOS, specifications, drivers, manuals, and support bulletins.
3. Choose your Product, Family, and Model from the lists and then click "Go". For example: "Portables", "Satellite", "1130-S156".
4. A list of all drivers, BIOS updates, documents, and software downloads available for the model you've selected will be displayed.
5. If you are having difficulty finding the driver in the list given, you can chose to "Filter by Category" with "display" selected as the category. This will show all available display driver files.
6. Click on the Title for the download to view more information, or click the diskette icon at the right to start the download.
Note: The menu on the left side of the screen is an important navigation tool. It offers links to view the available Downloads, available Support Bulletins, and other types of documents for your Toshiba computer.
- Export Control and EULA
- Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.