Cannot Sign Up For AOL's Existing Internet Account From Microsoft's Out Of Box Screen



Document ID: 98070304

 

Posted Date: 2001-11-13

 

Last Updated: 2001-11-13

 

Distribution: View Public Website

 

Applicable Models
Satellite 1800

 

Issue

Cannot sign up for AOL's existing Internet Account from Microsoft's Out Of Box screen as follows:
1. During the OOBE (Out of Box Experience), select "Yes" when you are asked to setup Internet access now. AOL sign up method will be displayed.
2. Next, select option # 2 (Use my existing account ), then choose option 2 again, and continue until finished.
3. From Windows, click on IE icon on the desktop to bring up AOL's Dial Up Networking connection, click OK to make connection. It will fail!

Resolution
Please use the AOL icon on the desktop to configure an exising AOL account.
Procedure
This is an AOL server issue. The AOL server will reject the username and password if using dialup networking for AOL existing account. All other ISPs can be setup without any problems. Please use the AOL icon on the desktop to configure the system for use with an exising AOL account.
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