
Toshiba Windows Utilities Install Error Messages
- Document ID: 98050482
- Posted Date: 2000-02-04
- Last Updated: 2000-01-11
- Distribution: View Public Website
- Applicable Models
Satellite 2615DVD Satellite 2655XDVD
- Issue
After installing the Toshiba Windows Utilities, two error messages display when restarting the computer: 1) "The POWRPROF.DLL file cannot start. Check the file to determine the problem." 2) "Error loading POWRPROF.DLL. A dynamic link library (DLL) initialization routine failed."
- Procedure
Uninstall the existing version of the Toshiba Windows Utilities before installing the new version, as follows: 1.) Click Start, point to Settings, and then click Control Panel. 2.) Double-click the Add/Remove Programs icon. 3.) Highlight Toshiba Windows Utilities in the Install/Uninstall list box, and then click Add/Remove. 4.) If a confirmation message displays, click Yes. 5.) If a "Remove Shared File?" message displays, click "No to All". 6.) When complete, click OK to close the Add/Remove Programs Properties dialog. 7.) Restart the computer. 8.) Install the new Toshiba Windows Utilities. COMMENTS: If a new version of the Toshiba Windows Utilities is installed on top of an existing version, the setup program cannot initialize Registries for the Power Save feature because it may already be running under the existing Utility application. This results in error messages being displayed when the user reboots their machine.
- Resolution
Uninstall the existing version of the Toshiba Windows Utilities before installing the new version, as follows: 1.) Click Start, point to Settings, and then click Control Panel. 2.) Double-click the Add/Remove Programs icon. 3.) Highlight Toshiba Windows Utilities in the Install/Uninstall list box, and then click Add/Remove. 4.) If a confirmation message displays, click Yes. 5.) If a "Remove Shared File?" message displays, click "No to All". 6.) When complete, click OK to close the Add/Remove Programs Properties dialog. 7.) Restart the computer. 8.) Install the new Toshiba Windows Utilities. COMMENTS: If a new version of the Toshiba Windows Utilities is installed on top of an existing version, the setup program cannot initialize Registries for the Power Save feature because it may already be running under the existing Utility application. This results in error messages being displayed when the user reboots their machine.
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