Invalid Page Fault in Module Kernel32.dll with Internet Explorer 5.0 installed



Document ID: 98050377

 

Posted Date: 1999-09-07

 

Last Updated: 1999-09-07

 

Distribution: View Public Website

 

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Issue
  1. Invalid Page Fault in Module Kernel32.dll with Internet Explorer 5.0 installed
            ---or---
  2. Explorer has caused an invalid page fault in module Kernel32.dll
  3. Explorer has caused an invalid page fault in module Explorer.exe
  4. Iexplore has caused an invalid page fault in module Browseui.dll
  5. Microsoft Internet Explorer... There was an internal error
Procedure
  1. Invalid Page Fault in Module Kernel32.dll with Internet Explorer 5.0 installed
            ---or---
  2. Explorer has caused an invalid page fault in module Kernel32.dll
  3. Explorer has caused an invalid page fault in module Explorer.exe
  4. Iexplore has caused an invalid page fault in module Browseui.dll
  5. Microsoft Internet Explorer... There was an internal error
RESOLUTION:
  1. Invalid Registry Entry
    1. Restart the computer, press and hold down the CTRL key until the Windows 98 Startup menu appears, and then choose Command prompt only.
    2. At the command prompt, type SCANREG /RESTORE and press the ENTER key.
    3. Select a previous copy of your registry with a date prior to the problem, but after Internet Explorer 5 was installed (if known), and then press R to restore the registry.
    4. Press the ENTER key when prompted to restart the computer.
  2. Restore the registry to its default known good state in Windows 95.
    1. Restart the computer, when the "Starting Windows 95" message appears press and hold the F8 key, then choose "Safe Mode command prompt only" from the Startup menu and press the ENTER key.
    2. Type the following command and then press the ENTER key to move to the Windows folder CD \WINDOWS
    3. Type the following lines, pressing the ENTER key after each line: ATTRIB -S -H -R SYSTEM.DAT
      REN SYSTEM.DAT SYSTEM.OLD
    4. Restart the computer. Windows 95 uses the System.da0 file when it cannot find the System.dat file. If this file works, Windows 95 renames it to System.dat.
  3. If Internet Explorer 5 was installed from a download or CD, try the following:
    1. Choose Start/Settings/Control Panel from the taskbar.
    2. Open the Add/Remove Programs applet, select Microsoft Internet Explorer 5 and Internet Tools, and then click Add/Remove.
    3. Click Repair Internet Explorer, select OK, and then click Yes when prompted to repair the installation.
    4. Choose Yes if prompted to restart the computer.

      If Windows Displays a Blank Desktop:

      1. Press CTRL+ALT+DELETE to start Task Manager (taskman.exe), select "Run Application" from the File menu, and then type CONTROL APPWIZ.CPL
      2. Select Microsoft Internet Explorer 5 and Internet Tools and then click Add/Remove.
      3. Click Repair Internet Explorer, select OK, and then choose Yes.
      4. Select Yes if prompted to restart the computer.
    5. Reinstall Internet Explorer 5.0 from CD or by executing the downloaded file.
  4. Extract Comctl32.dll from the Windows Cabinet files.

    Windows 95 users:

    1. Restart the computer, when the "Starting Windows 95" message appears press and hold the F8 key, then choose "Safe Mode command prompt only" from the Startup menu and press the ENTER key.
    2. At the command prompt, type CD\WINDOWS\COMMAND, and then press the ENTER key.
    3. The line below should be on one line, do not press the ENTER key until you have typed "C:\WINDOWS\SYSTEM."

      EXTRACT /A /Y C:\WINDOWS\OPTIONS\CABS\WIN95_02.CAB COMCTL32.DLL C:\WINDOWS\SYSTEM
    4. Restart the computer.

    Windows 98 users:

    1. Choose Start/Run from the taskbar. Type SFC and then click OK.
    2. Click "Extract one file from installation disk", type COMCTL32.DLL, and then click START.
    3. Click Browse next to the "restore from" box, double-click the C drive, double-click Windows, then Options, and then finally Cabs. Select OK.
    4. The "save file in" box should display "C:\WINDOWS\SYSTEM." Click OK.
    5. If prompted to back up the file before overwriting it, click OK.
    6. Click Yes when prompted to restart the computer.
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