Troubleshooter Wizards. These Wizards lead you step-by-step through a diagnostics procedure for problems with common system components, such as your display, modem, and printer. System Troubleshooter. This system-level diagnostic tool uses the same steps used by Microsoft Technical Support staff when they're trying to diagnose difficult-to-find system configuration problems.

Running Windows Troubleshooters

Windows 98 includes several Troubleshooter Wizards to help you troubleshoot device conflicts on your system. Using one of these Troubleshooters is an easy way for non-technical users to find and fix hardware problems. You're led step by step through a series of questions designed to track down the solution to your specific problem. All you have to do is answer the interactive questions in the Troubleshooter, and you'll be led to the probable solution to your problem.

The following Troubleshooters come with Windows 98:

Dial-Up Networking
Direct Cable Connection
DirectX
Display
DriveSpace
Hardware Conflict
Memory
Modem
MS-DOS Programs
Networking
PC Card
Print
Sound
Startup and Shutdown
The Microsoft Network

To track down a particular problem with a Troubleshooter:

• 1.Click the Start button and select Help.
• 2.When the Help window appears, click the Contents tab click Troubleshooting, and then click Windows 98 Troubleshooters.
• 3.Select the Troubleshooter for your specific problem in the left pane. The Troubleshooter itself will be displayed in the right pane.
• 4.Follow the interactive directions to troubleshoot your particular hardware problems.

Fixing Big Problems with System Troubleshooter

If your problems are so big that the standard Windows Troubleshooters can't find solve them, you need to turn to a more powerful tool. Included with Windows 98 is just such a tool: System Troubleshooter.

System Troubleshooter is a tool that uses the same steps used by Microsoft Technical Support staff when they're trying to diagnose system configuration problems. You work through a series of steps that, one-by-one, disable various system components until you track down the one that's causing your specific problem. Use System Troubleshooter when you have major problems with your system, particularly problems that appear after you've installed a new piece of hardware.

Caution

Because System Troubleshooter modifies key system files, it should be used only by technically savvy users.

To use System Troubleshooter:

• 1.Launch System Troubleshooter by clicking the Start button and selecting Run. When the Run dialog box appears, type tshoot in the Open box, and then click OK.
• 2.Before you begin diagnosing problems, create a backup of all your system files by selecting the General tab and clicking the Create Backup button.
  Caution: If something goes wrong while you're using System Troubleshooter,