CD-ROM not seen in Windows 95's device manager Two HDD controllers in device man
- Document ID: 94000199
- Posted Date: 1996-08-19
- Last Updated: 1996-08-19
- Distribution: View Public Website
- Applicable Models
Satellite 200CDS Portege 650CT Portege 660CDT Tecra 500CDT Tecra 500CS Tecra 510CDT Tecra 530CDT Tecra 700CS Tecra 700CT Tecra 710CDT Tecra 720CDT Tecra 730CDT Tecra 730XCDT Tecra 740CDT Satellite Pro 400CDT Satellite Pro 400CS Satellite Pro 415CS Satellite Pro 425CDS Satellite Pro 430CDS Satellite Pro 430CDT
- Information
- If the CD-ROM heading is not even seen in device manager in Windows 95, go through the regular troubleshooting and check the following: if there are two HDD controllers in device manager and one of them has a yellow exclamation mark on it, perform "chkdsk" from DOS. If "Total Bytes Memory" is anything less than 655,360, there is a monkey virus on the system. Then do the following:
Boot from a write-protected floppy disk with the same version of operating system that is on the hard drive. The disk should also contain FDISK.EXE and SYS.COM for this version of operating system. Run FDISK /MBR. When command prompt returns, run SYS C:. Power down system, wait at least 5 seconds and power up system. It should be noted that a product by Mcaffe, called Boot Shield, is not compatible with Windows '95 and could cause the symptoms listed above. Boot Shield is a program that loads from Master Boot Record prior to the Starting ...... message. If this program is loading, have the customer use the program's uninstall utility to remove it. Performing a second FDISK /MBR, SYS C:, and restarting system will remove Boot Shield.
Otherwise, advise the customer to purchase a virus protection software to check for other viruses. If no viruses are found, refer the customer to an Authorized Service Provider (ASP).
- Export Control and EULA
- Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.