Pink screen when playing DVD movies using Toshiba Video Viewer



Document ID: 98050007

 

Posted Date: 1998-05-01

 

Last Updated: 1998-05-01

 

Distribution: View Public Website

 

Applicable Models
Satellite All
Qosmio All
Portege All
Tecra All
Satellite Pro All

 

Information
The following procedure will reinstall the Toshiba Video Viewer.

 

NOTE: Before removing any software from the computer verify that the Toshiba Back-up Utilities CD is available.

 

  1. Boot the computer into Windows 95.
  2. Click Start/Settings/Control Panel. Double click Add/Remove Programs.
  3. In the tab "Install/Uninstall" locate the program "Toshiba Video Viewer" and single click the program to highlight.
  4. Click the Add/Remove button to uninstall "Toshiba Video Viewer. Click "OK" to confirm the removal of "Toshiba Video Viewer".
  5. In the tab "Install/Uninstall" locate the program "DVD Video Player 1.01" and single click the program to highlight.
  6. Click the Add/Remove button to uninstall "DVD Video Player 1.01". Click "OK" to confirm the removal of "DVD Video Player 1.01".
  7. Close the "Add/Remove Programs" window.
  8. Double click the "System" icon in Control Panel, single click "Device Manager".
  9. Double click "Sound, video and game controllers".
  10. Single click "Toshiba DVD (PCI) Decoder Board"; click the "Remove" button to remove this device.
  11. Close "Device Manager" and restart Windows 95. During the boot-up of Windows 95 insert the "Toshiba Back-up Utilities CD".
  12. During the boot-up of Windows a "New Hardware" message will display for "PCI Multimedia Device".
  13. Click "Next" on the "Update Device Driver Wizard" screen.
  14. Once Windows loads the drivers click "Finish"
  15. A message will appear to insert disk, click "OK".
  16. On the line "Copy files from" change the path to "E:\DVD" and click "OK". This will load the" Toshiba DVD Decoder" drivers.
  17. Click Start/Run, on the "Open" line type "E:\DVD\Setup.exe" and click "OK" to start the installation.
  18. Click "Next" on the welcome screen. Accept all defaults for the "destination directory" and click" Next".
  19. Click "ATI/RageII/LT" under the "Select Components Windows, click "Next".
  20. On the "Path" line type in "E:\DVD\" and click "OK" to start copying the files.
  21. Once the installation finishes restart Windows 95.
  22. Once Windows 95 restarts click Start/Run, on the "Open" line type: "E:\vidview\disk1\setup.exe" and click "OK" to start the installation.
  23. Click "Next" on the welcome screen. Accept all defaults for the "destination directory" and click "Next".
  24. Accept all defaults for the "Program Folders" and click "Next" 2 times to start copying files.
Once the installation finishes restart Windows 95 and the DVD program will be installed successfully.
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