BT848: Failure Loading VxD Driver or USB Port Not Found



Document ID: 98050030

 

Posted Date: 1998-06-16

 

Last Updated: 1998-06-16

 

Distribution: View Public Website

 

Issue
Installing the Intel Video Phone Upgrade generates the following error message during the installation process: "BT848: Failure loading VxD driver or / USB port not found"
Procedure
To resolve this perform the following steps:
  1. Restart the computer. When you see the message "Starting Windows 95", press the F8 key, and choose Safe Mode option from the Startup menu.
  2. Go to Start/Settings/Control Panel.
  3. Double click on the "System" icon to open the System Properties window.
  4. Click on the "Device Manager" folder.
  5. Click the [+] plus sign next to "Sound, video and game controllers".
  6. Click on "Raffles TV/Radio drivers with Intercast (Solution for S3 Virge and ATI RageII+)" to highlight and click on the Remove button. Click "OK" to confirm device removal.
  7. Restart the system. The Intel Video Phone Upgrade should install properly.
Export Control and EULA
Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.