CD/DVD Drive does not work after upgrading to Windows 8



Document ID: 98084086

 

Posted Date: 2012-10-27

 

Last Updated: 2012-10-27

 

Distribution: View Public Website

 

Issue

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After upgrading to Windows 8 my CD/DVD optical drive does not work or is not recognized anymore.

Resolution

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Uninstall the Toshiba programs:

  • TOSHIBA Recovery Media Creator
  • TOSHIBA Disc Creator

Then restart your PC using the Power-->Restart option in Windows 8. Your CD/DVD should be accessible now.

For help with uninstalling these programs follow the instructions below

To Uninstall a program or application:

  1. At the START screen type "Control Panel"
  2. Select "Programs" --> "Uninstall a program"
  3. Find the two programs listed above and uninstall these applications
  4. After the application programs are uninstalled restart your computer using the Power-->Restart option in Windows 8
  5. When the computer power back on the CD/DVD drive should be available

If the CD/DVD drive still does not appear follow the instructions below to uninstall a device driver

To uninstall a device driver:

  1. At the START screen type "Device Manager"
  2. Select Device Manager > DVD/CD-ROM drives > right click on the device displayed > select Uninstall.
  3. After the driver uninstalls, power down you computer using the restart method.  The driver will install automatically when the computer restarts.
  4. The CD/DVD drive should now be shown.

If your CD/DVD is still not recognized, click here for help with a CD or DVD drive that isn't working correctly. 

 

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